Philanthropic Client Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
Philanthropic Client Managers (PCMs) are experts in the management of philanthropic investment management and trust accounts. They are responsible for providing client support and executing our fiduciary duties in compliance with all laws, regulations, policies and procedures. Philanthropic Client Managers are also responsible for considering account the unique aspects of their clients circumstances in order to proactively provide advice and solutions to clients in nonprofit and private philanthropy accounts. Additionally PCMs have shared responsibility with the Senior/Institutional Sales Director (ISD), ICA, PCA and National Practice Experts (NPEs) for the management and growth of their relationships and shared responsibility with the Market Philanthropic Executives (MPEs) and Institutional Client Executive/Director (ICE/Ds), as appropriate, for delivering client service and overall client satisfaction for their largest and most valuable relationships.

The Charitable Gift Fund, Bank of America’s donor-advised fund, allows high net worth clients to receive immediate tax deductions for charitable contributions and to recommend grants to public charities over time. In 2024 the CGF took in $1.4B in charitable contributions from clients and facilitated approximately $1B in grants to approved charities.

As a member of the Client Services team, this individual will provide high quality communications and service for CGF clients and their financial advisors. This position will report to the Service Team Lead and work closely with peer team members, the CGF Operations team, and the CGF's outside processing partner.

Responsibilities include but are not limited to:

• Answering incoming calls, emails and voice messages to address questions and resolve client issues

• Following up promptly and thoroughly, carrying through to resolution and/or escalating for help as soon as needed

• Learning routines and developing knowledge to review and approve grant recommendations

• Communicating with clients, ML FAs and PB client teams, and charities to verify IRS-eligibility for charities and grant purposes

• Accurately handling and processing a significant volume of work under daily/weekly deadlines

• Meeting expectations in line with experience for productivity levels

• Helping with project-based work as needed

• Limited time off during year-end (due to giving season)

Desired skills and attributes:

• Able to work and adapt in a fast-paced, collaborative, team environment

• Able to develop trust, rapport and respect with CGF team members and vendor partners

• Able to multi-task effectively and work independently (and with the team)

• Able to prioritize, manage details and follow through 100% of the time

• Able to listen actively and correctly identify issues/concerns

• Able to exercise good judgment leading towards resolutions or escalations

• Able to communicate clearly, professionally and efficiently on phone and via email

• Able to use Microsoft Office and learn additional systems

• Able to work in-office minimum of 3 days per week

• Able to work extended hours/overtime, especially during year-end

• Customer service and financial services or non-profit/philanthropic experience preferred

Desired Qualifications:

• Ability and inclination to learn and respond quickly, multi-task effectively
• Experience in philanthropy/philanthropic services, DAF specific is a plus and would add value
• Experience working in a Trust/Fiduciary setting and expertise in executing on the Fiduciary standard and related trust operational processing
• Experience with high-demand client services
• Ability to accurately and efficiently handle significant volumes of work
• Experience in financial services ideally in the Philanthropic space.

Skills:

• Analytical Thinking
• Business Acumen
• Client Management
• Collaboration
• Relationship Building
• Active Listening
• Business Case Review
• Business Development
• Client Experience Branding
• Issue Management
• Account Management
• Strategy Planning and Development

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

For internal employees; participation in a work from home posture does not make you ineligible to post.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability

Shift:

Hours Per Week: