Officer, Service Delivery Analyst – Payroll, Singapore

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Overview

Bank of America is one of the world's largest financial institutions, serving individual consumers, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company provides unmatched convenience in the United States, serving more than 55 million consumer and small business relationships with approximately 5,500 retail banking offices and approximately 16,300 ATMs and award-winning online banking with 30 million active users. Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes, serving corporations, governments, institutions and individuals around the world. Bank of America offers industry-leading support to more than 3 million small business owners through a suite of innovative, easy-to-use online products and services. The company serves clients through operations in more than 40 countries. Bank of America Corporation stock (NYSE: BAC) is a component of the Dow Jones Industrial Average and is listed on the New York Stock Exchange.

Responsibilities

• Manage end‑to‑end payroll processing activities, including monthly payroll cycles, termination payments, and year‑end deliverables.
• Collaborate closely with payroll vendors and internal/external auditors on payroll compliance, governance, and operational matters.
• Build and maintain strong working relationships with payroll and benefits vendors, as well as HR partners across in‑scope countries.
• Ensure operational compliance with local laws, regulations, and internal risk management policies.
• Prepare payroll performance metrics, statutory reports, and other required management reporting.
• Produce standard and ad‑hoc reports to support business and audit requirements.
• Participate in payroll system testing, process enhancements, and operational readiness activities.
• Contribute to global payroll projects and broader HR initiatives as assigned.

Requirements

• Minimum of 3-5 years of professional HR experience, including at least 3 years of hands-on payroll experience; exposure to the financial industry would be an advantage.
• Strong understanding of Asia payroll legislation and statutory requirements.
• Experience in accounting or financial reporting is advantageous.
• SAP Payroll experience preferred.
• Proactive team player with a positive attitude and strong customer-service orientation.
• Ability to thrive in a fast-paced, dynamic environment while managing high work volumes and tight deadlines.
• Strong stakeholder management skills with the ability to engage effectively across varying levels.
• Excellent organizational and time-management skills, with the ability to prioritize competing tasks effectively.