Sr Operations Team Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

LOB Description:

This job is responsible for managing one or more major operations segments for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems related to product lines, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include supervising day-to-day activities of employees such as executing transactions. Forecasts and manages staffing levels and capacities, prioritizes employee development by providing effective coaching, and shares constructive feedback to drive Operational Excellence Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines. Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness Aligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environment.

Responsibilities Include:

This role requires candidate who has strong leadership skill with aptitude for problem solving, attention to detail, a risk and control awareness, taking lead in decision making and building good working relationship with various internal and external stakeholders. Provides coaching and the development of a junior team of associates. The manager will be responsible for partnering with various business partners to ensure we provide platinum service to our FA's and clients. The role requires outstanding attention to detail, time management as deadlines can not be missed on notification of expiring events, excellent communication skills (both verbal and written) with our internal and external stakeholders and the ability to work under pressure and in a team environment 

Responsibilities:

• Resolves day-to-day problems and executes deliverables within the business unit
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Manages team workload and provides oversight and direction to team
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities
• Maintains internal, operational, and financial controls and works within risk appetite of the business unit

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

•  Presentable, confident and LOB / client focused.  Demonstrate the ability to work under pressure in a team environment. Self-motivated strategic thinker with excellent organizational skills. Ability to prioritize workloads and work efficiently in dynamic environment to meet deadlines. 2+ years of experience managing people, process, risk and controls within an organization.  Previous experience in the corporate actions / dividends space is recommended. 
• Other Qualifications: Excellent line management skills, including the ability to prioritize work and meet deadlines.
• Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.
• Strong Analytical skills to critically evaluate the information gathered from multiple sources, reconcile variances and present complex data in a coherent manner.
• Strong relationship management and ability to navigate the complexities of gaining buy-in, building consensus and resolving conflicts in a large, global, distributed organization; ability to work across functions and organizational lines/levels.
• Advanced analytical skills, with ability to use data to solve difficult problems and accurately interpret reports, models, and metrics; able to lead, execute and track results.
• Strong risk management skills with a focus on enabling appropriate risk reduction culture.
• Team player with the ability to take the initiative and ownership of tasks and operate across different functional silos.
• Excellent written and verbal communication skills, collaboration and influencing skills.

Desired Qualifications:

∙ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
∙ Excels in working among diverse viewpoints to determine the best path forward
∙ Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
∙ Commitment to challenging the status quo and promoting positive change.
∙ Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
∙ Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Skills:

• Leadership Development
• Performance Management
• Process Management
• Process Performance Management
• Talent Development
• Account Management
• Client Management
• Customer Service Management
• Relationship Building
• Business Operations Management
• Policies, Procedures, and Guidelines
• Risk Management

Shift:

Hours Per Week: