Credit Servicing Specialist III

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for reconciling loan system and general ledger (GL) accounts. Key responsibilities include resolving aged items, monitoring and clearing system rejects, performing limited variance analysis, initiating maintenance requests for GL accounts, posting transactions to client accounts, clearing rejected items and performing maintenance to customer accounts. Job expectations include performing research, correcting problems, preparing and processing GL entries, monitoring ticklers, balancing batch work to loan system and providing direction to less experienced employees.

LOB Specific Description:

Responsible for any of the following and specific assignments may vary in order to achieve proper segregation of responsibilities: loan system and general ledger account reconciliation, resolving aged items in accounts, monitoring and clearing system rejects, performing limited variance analysis at the request of finance partners, initiating maintenance requests for general ledger accounts, posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing research, preparing and processing general ledger entries, monitoring ticklers and taking appropriate action, inputting and balancing batch work to the loan system. Provides direction and guidance to more junior associates.

Responsibilities:

• Resolves aged items

• Monitors and clears rejected items

• Performs limited variance analysis

• Initiates general ledger maintenance requests

• Posts transactions to client accounts

• Maintains customer accounts

Required Skills:

• Prior Commercial Loan servicing experience

• Multi-tasking in multiple systems

• Ability to manage case files

• Microsoft Office (Word, Excel, PowerPoint)

• Ability to be flexible and able to work in a focused multi-task environment.

• Accuracy and Quality – Ability to achieve a high standard with work processes and outcomes, is able to complete tasks with a concern for all details involved; monitors and checks work for precision, clarity and completeness; produces quality results.

• Ability to communicate effectively

• Ability to follow instructions, and respond to managements directions

• Ability to provide internal and external customers with the highest quality of customer service that meets their needs, in a timely efficient and professional manner; ability to follow up on customer questions or requests.

• Experience with documenting procedures.

Desired Skills:

• Loan Documenting and General Ledger Experience

Skills:

• Attention to Detail

• Customer and Client Focus

• Data Collection and Entry

• Prioritization

• Written Communications

• Analytical Thinking

• Collaboration

• Oral Communications

• Recording/Organizing Information

• Issue Management

• Legal Structures and Legal Forms

• Policies, Procedures, and Guidelines Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: