Team Leader Loans Agency & Bilateral Servicing & Operations
Job Description:
Location: EMEA
Job Title: Team Lead – Loans Agency & Bilateral Servicing & Operations
Location: Bromley
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Location Overview:
Join our bustling Bromley office, situated in one of London’s greenest boroughs. Here you’ll find plentiful and easy commuting routes, with central London just 15 minutes away by train.
Job Description:
An exciting opportunity has arisen for a Vice President to join the Loans Agency & Bilateral Servicing & Operations function, taking a senior leadership role within a high-performing team. Reporting to the Senior Operations Manager, this role oversees end-to-end operational delivery, ensuring effective servicing of complex loan portfolios while maintaining strong risk management, client service, and team performance.
This is a visible role requiring technical expertise, leadership capability, and the ability to engage confidently with a wide range of stakeholders. You will lead day-to-day team operations, ensuring clear priorities, balanced workloads, and delivery to a high standard. You will drive operational discipline, proactively manage risks, and ensure issues and escalations are resolved efficiently and with clear ownership.
You will also support continuous improvement across processes, controls, and team capability to meet evolving business needs.
Key Responsibilities:
Oversee daily operations, ensuring delivery against service level agreements and objectives
Lead and develop the team, fostering accountability, collaboration, and continuous improvement
Manage workload allocation and prioritisation to optimise team capacity
Identify, assess, and mitigate operational risks while maintaining strong controls and governance
Own complex issues and escalations, ensuring timely resolution and clear communication
Act as a senior contact for clients and internal partners across key business areas
Maintain oversight of agented and bilateral lending transactions, ensuring accurate and compliant servicing
Ensure timely, accurate processing of loan lifecycle activities, including drawdowns, rollovers, rate fixings, assignments, revaluations, fee calculations, and reconciliations
Oversee loan data integrity within LoanIQ
Drive process improvements to enhance service delivery and reduce risk
Support knowledge sharing, coaching, and team development
What we are looking for:
Experience in loan servicing, credit operations, or agency management, with strong technical knowledge of lending products and documentation
Proven experience leading teams and complex operational processes
Ability to manage competing priorities and deliver in a fast-paced environment
Experience in risk management, escalation handling, and control frameworks
Strong stakeholder management and communication skills
Experience with LoanIQ (desirable)
Skills that will help:
Understanding of loan and legal documentation, including complex structures
Strong attention to detail and risk awareness
Analytical, solutions-focused approach
Ability to balance immediate priorities with longer-term improvements
Collaborative, client-focused leadership style
Benefits of working at Bank of America:
UK
Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
Access to an Employee Assistance Program for confidential support and help for everyday matters
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.
Bank of America:
Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.
We are an equal opportunities employer and ensure that no applicant is subject to less favorable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependents or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.