Operations Analyst - Wire Exception & Repair

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Individual contributor role that demonstrates leadership qualities. Processes wire transactions in one or more of the company's internal operations databases to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Must be very dependable, a fast learner and able to strive in fast pace work environment.

Responsibilities:

• Basic level reporting,

• Customer service support

• Reviewing and processing wire transactions for item processing.

• Ensures quality service and effective and efficient Wire Operations support for the assigned area's internal business partners and/or external customers/clients.

• Performs all the functions required at the Sr. Ops Rep level and typically will act as a workflow coordinator and/or a subject matter expert.

• Able to prioritize daily work to meet deadlines and goals for Federal Reserve cutoff.

• Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities where needed. 

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

Hours - 11am - 8pm EST

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Shift:

Hours Per Week: