Operations Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Line of Business Job Description:

The Operations Analyst is responsible for evaluating and testing established operational procedures to ensure quality and compliance with company standards, regulatory requirements, and best practices. This role involves identifying gaps, reporting test results, recommending improvements, and maintaining documentation to support continuous process excellence and optimization. The role directly supports the Global Banknotes line of business within the Cash & Transportation division.

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions

• Supports the design, documentation, implementation, and monitoring of new products and services

• Provides guidance regarding procedural, technical, and operational changes

• Expands business products knowledge within operations environment

• Builds network by developing relationships with partners and teammates

• Inspects data to identify issues and trends

• Collects and interprets data to validate operational processes

• Conduct quality testing and validation of established procedures across operational workflows.
• Review process/documentation for accuracy, completeness, and compliance with internal and external standards.
• Perform audits and inspections to verify adherence to approved procedures and guidelines.
• Identify deviations, risks, and areas for improvement; document findings, report accordingly and propose corrective actions.
• Collaborate with test of control team members/cross-functional teams to ensure quality standards are met.
• Maintain detailed records of testing results, audit reports, and corrective actions.
• Support training initiatives by providing feedback on procedural clarity and effectiveness.
• Ensure compliance with industry regulations, laws, company policies, and quality management systems.
• Execute reporting deliverables within established timeframes (monthly, quarterly, annually, etc.).
• Participate in quality assurance call listening sessions.

Required Qualifications:

• 2–4 years of experience in quality assurance, process auditing, or compliance testing.

• Strong understanding of quality control principles, process documentation, and regulatory standards.

• Proficiency in data analysis and reporting tools (Example: Excel, Tableau).

• Excellent attention to detail and problem-solving skills.

• Strong communication and collaboration abilities.

• Strong organizational and time management abilities.

• Easily adapts to, and supports, change

Desired Qualifications:

• Experience with quality assurance standards.

• Knowledge of risk assessment and mitigation strategies.

Skills:

• Attention to Detail

• Customer and Client Focus

• Monitoring, Surveillance, and Testing

• Process Performance Management

• Research

• Adaptability

• Business Analytics

• Critical Thinking

• Reporting

• Written Communications

• Data Management

• Policies, Procedures, and Guidelines Management

• Process Design

• Process Effectiveness

• Strategic Thinking

For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.

Shift:

Hours Per Week: