Back to search results

AML Refresh Operations - Senior Business Control Specialist

Charlotte, North Carolina;
Apply Refer a friend
Apply

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

  • Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
  • Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
  • Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
  • Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
  • Performs QA activities including executing on controls, managing cases, and reporting results
  • Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
  • Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

  • Controls Management
  • Issue Management
  • Monitoring, Surveillance, and Testing
  • Quality Assurance
  • Risk Management
  • Analytical Thinking
  • Attention to Detail
  • Critical Thinking
  • Problem Solving
  • Written Communications
  • Decision Making
  • Innovative Thinking
  • Prioritization
  • Recording/Organizing Information
  • Research

Line of Business Job Description

Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. Business Management team handles all support type requests for the organization. This role provides moderately complex research, reporting, and analytical support for the delivery of end-to-end support for AML Refresh Operations.  The candidate will operate under general supervision and assist teammates while following established procedures.

Key Responsibilities:

  • Evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
  • Serves as an escalation point to resolve broad and complex operational issues by partnering with operations management teammates, business leaders and subject matter experts to support business operations and business management processes
  • Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships
  • Supports monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
  • Synthesizes findings and provides actionable insights to drive resolution and prevent recurrence of delays by identifying areas of potential procedural updates, thematic trends, and coaching opportunities to enhance  AML Refresh program success
  • Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews
  • Evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
  • Ensures accuracy of AML Refresh client portfolio data using internal (AWARE, Cesium, GDS) and external comparison tools
  • Performs research and conducts moderately complex analysis (automated and manual) of data provided or obtained thru reporting or manual research, in a range of formats (Excel, Power BI, tableau dashboards, ect)
  • Explores methods to enhance processes, further reduce risks, and improve AML Refresh process
  • Creates analysis and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
  • Escalates potential risks and exposures to manager in a timely manner
  • Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions
  • Investigates root causes of production delays by engaging with AML Refresh Operations, Lines of Business (LOBs), Global Financial Crimes (GFC), and leadership
  • Identify, develop, and support tactics to engage and influence stakeholders to achieve desired outcomes and/or deliverables

Required Skills:

  • 24 months AML Refresh analyst experience preferred or familiar with QA, risk management, fraud management, project management and regulatory interpretation
  • Ability to work in a team environment
  • Exemplary verbal and written communication skills
  • Experience in a process-oriented production environment with periodic changes
  • Proficiency in MS Office Suite (Excel, Word, Outlook, Access)
  • Strong organizational skills with the ability to prioritize and manage multiple assignments
  • Ability to meet tight deadlines while ensuring data accuracy and integrity
  • Self-motivated and capable of working with minimal supervision
  • Attention to detail, critical thinking, and problem-solving skills
  • Strong customer and client focus with adaptability and results orientation

Desired Skills:

  • College degree (A.A.) or comparable work experience
  • Experience working within a highly productive team in a fast-paced environment
  • Strong analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights
  • Strong executive presence and presentation skills with the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way
  • Prior experience managing multiple projects and adjusting to changing deadlines
  • Lean Sigma Six or Project Management certificates

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Apply Refer a friend
Apply

Full time

JR-25042033

Manages People: No

Travel: No

Age requirement: Must at least be 18 years of age.

Street Address

Primary Location:
900 W TRADE ST, NC, Charlotte, 28255
Additional Locations:
9000 SOUTHSIDE BLVD BLDG 300, Jacksonville, Florida, United States
Change your location:
No match found Suggestion list is available use arrows keys to navigate

Great place to work

What we do

Hiring process

For students

Bank of America, N.A. Member FDIC. Equal Housing Lender

© 2025 Bank of America Corporation. All rights reserved.

 

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

 

To view the "Know your Rights" poster, CLICK HERE.
View the LA County Fair Chance Ordinance.

 

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

 

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

 

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.