Vice President / Senior Vice President - Program Manager - Global Credit Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for managing complex, high risk, cross functional programs that drive operational excellence and process-led transformation across Global Credit Operations. This role will partner with Operations teams and key stakeholders to identify improvement opportunities, deliver end-to-end projects, and embed sustainable change that enhances efficiency, quality, and client experience. Job expectations include serving as the primary point of contact to department managers for critical process change initiatives, using tools to document program performance, and influencing stakeholders to drive strategic changes.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders 

• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives

• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders

• Identifies key requirements for cross-functional teams external vendors to perform in alignment with the program objectives 

• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution

• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions,  and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

Required Skills

• Bachelor’s degree or equivalent qualification.

• Minimum 5 years’ experience in business change or transformation management.

• Strong program management skills with ability to manage complex, cross-functional initiatives.

• Proven stakeholder management and influencing skills.

• Analytical and problem-solving ability to identify root causes and implement solutions.

• Clear, articulate oral and written communication skills.

• Proficient in MS Office (Excel, Word, PowerPoint); highly organized and able to work in a team environment.