EET EDMS Cognitive Linguist
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
EET EEDS Senior Language Engineer will be responsible for building and maintaining machine learning models to identify end user intent for a multi-channel Virtual Assistant.
Key Responsibilities:
• Understand the intent portfolio for NLU across domains (e.g., technology, human resources) and how it maps to conversation design for web, mobile, and voice channels.
• Identify and build appropriate datasets to train and test machine learning models for intent classification and speech recognition.
• Develop tools and telemetry that can measure/monitor accuracy and performance and update the models accordingly throughout development lifecycle.
• Develop disambiguating and error handling strategies as the virtual assistant scales.
• Monitor conversations in the application to identify underperforming content and develop solutions to improve the performance.
• Collaborate with data scientists, product owners, UX researchers, and engineers to build out the “brain” of the virtual assistant.
Required Qualifications:
- Experience with conversational interfaces and natural language processing.
Experience training machine learning algorithms for data classification and/or speech recognition.
Experience improving intent recognition of a data classification model.
Experience with python.
Unique skillset in computational linguistics and technical experience.
Familiarity with LLMs.
Familiarity with using version control technologies such as git, svn, or JIRA.
Experience in DevOps and Agile methodology.
Strong analytical and troubleshooting skills.
Skills:
Automation
Influence
Result Orientation
Stakeholder Management
Technical Strategy Development
Application Development
Architecture
Business Acumen
Risk Management
Solution Design
Agile Practices
Analytical Thinking
Collaboration
Data Management
Solution Delivery Process
Shift:
1st shift (United States of America)Hours Per Week:
40Learn more about this role
[Music in background throughout]
On screen copy:
Bank of America® logo
Software Engineer
Software Engineer: At Bank of America, the code I write every day helps keep our systems running for millions of people.
[Software Engineer writing code at his desk]
As a Software Engineer, I feel like I’m on the front lines of creating what the enterprise needs to compete in the digital space – from trading apps to market systems to backend services.
[Mobile banking app screens shown]
That means writing code, working with the team and solving problems together.
[Software Engineer working with colleagues in a meeting room]
I'm part of Strategic Data Initiatives, using modern development practices, state-of-the-art frameworks, and cloud-native services to build what the business needs. The key is collaboration; whether I’m working with product managers, quality assurance, or teaming up with other designers.
[Software Engineer moving sticky notes on a kanban board]
From legacy systems to performance tuning, it’s like our team is tackling a jigsaw puzzle, and I can take real ownership of my pieces, even when there’s more than one way forward. I’ve got full support from mentors and leadership, which helps me develop as an engineer while gaining expertise in new tech.
On screen copy:
Skill Growth
Career Mobility
Best of all, as my skills grow, so do the opportunities to move to new teams and take on bigger responsibilities.
[Software Engineer shakes hands with supervisor]
And through our day-to-day practices and retrospectives, I have a chance to be part of a group that becomes more collaborative and impactful with each shared win. Plus, I’m given what I need to feel valued, with flexible work schedules, learning stipends, and programs that let me prioritize my health and wellness.
On screen copy:
Build relationships
Build communities
Build careers
We all have goals.
Pursue yours at Bank of America.
I’m proud to be part of a team that’s building the future of banking – one line of code at a time. We all have goals. Pursue yours at Bank of America.
Narrator: What would you like the power to do? Bank of America.
On screen copy:
What would you like the power to do?®
Bank of America® logo
Learn more at careers.bankofamerica.com
On screen disclosure:
EOE disability/veteran. ©2025 Bank of America Corporation. All rights reserved.
MAP 8651837 Expiration Date: 06/05/2027
[End of transcript]
Full time
JR-25036341
Manages People: No
Travel: No
Age requirement: Must at least be 18 years of age.
Illinois pay range:
$122,000.00 - $204,500.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
New Jersey pay range:
$122,000.00 - $204,500.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve
Job saved