Digital Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

Bank of America's Digital Payments team is seeking a Digital Manager to manage the audit issue portfolio across Consumer and Small Business Digital Payments Products (Zelle, Bill Pay, ACH, Wires, and Digital Wallets (i.e. Apple Pay, Paze)). This Digital Manager will serve as the central contact for all audit, issue, and risk items for the team, including:

- Managing the Digital Payments Audit Issue Portfolio, including managing audit issue delivery and milestones, partnering with SPI owners, risk, legal, and other partners to mitigate risk and deliver a positive customer experience, and proactively evaluating the digital payments landscape to drive operational excellence.

- Partnering with Business Controls, Risk, Legal, and product owners to develop action plans to resolve issues and ensure sustainability

- Serving as the central point of contact for all risk and audit requests for Digital Payments

- Tracking and Delivering Executive-Level updates on issue landscape

Required Skills:

- Minimum of 2 years of experience in Payments, Controls, Risk, or related activities

- Strong Attention to Detail

- Ability to organize work across multiple deliverables

- Proactive Problem Solver

- Communication Skills: Able to simplify complex topics and vary level of detail provided based on the audience

- Ability to manage multiple competing priorities and deliver items on time by priority to the business

- Ability to proactively identify and mitigate risks

Desired Skills:

- Issues Management Experience

- Knowledge of Bank of America SPI and Issue Processes

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 110 N Wacker Dr - Bank Of America Tower Chicago (IL4110), US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$93,000.00 - $140,500.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.