Production Services Specialist - GBS IND

Job Description:

About us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

DevEx APSE provides solutions for:
Architecture & Standards: Greater reuse of common and shared technology services, Lean Technology: Aligning development teams with modern practices to optimize business value, Provisioning & Management: Automated, pre-configured utility components, Shared Capabilities: Ready to use solutions to common problems, Collaboration & Innovation: Tools and organizational practices that promote a free exchange of ideas.

Job Description

Position is for a Senior Support member on the DevOps Team with experience supporting and integrating various DevOps/Developer Productivity tools. The DevOps team supports multiple CI-CD tools and is a highly integrated, complex environment.

Once on-boarding is completed, the person will maintain a partnerships/working relationships to proactively support processes and tools as appropriate to continue maximizing the value of the service to the application teams and the business clients they support. This person will proactively research, test and implement additional tools of value to the overall DevOps Framework in support of the application teams and the DevOps Service.

Responsibilities

Systems Engineers are responsible for designing, implementing and supporting a set of Highly Available tools to ensure peak performance and integration across tools as well as interfacing with the application development teams to assist them in determining the most efficient and value-added method for using the tools/services. In addition, to these consultative activities, the Systems Engineer will work with the application teams, internal DevOps sub-teams, technology partners, and all relevant teams to on-board the application teams and their applications into the DevOps Service offerings. They will develop, architect, integrate and support the integrated system and components.

Requirements

• Education :Any PG, UG
• Certifications If Any
• Experience Range 5-10 years

 Foundational skills

• Experience systems support and analysis experience
• Experience in administration or development of CI-CD tools - including Bit Bucket, Artifactory, Jenkins, Ansible Tower, XLR and Sonar
• Experience in working with Enterprise Linux and MS Windows Server (preferred) in an administrative capacity
• Experience with WebSphere or tomcat administration
• Experience years technical Systems architecture & design
• Strong Production Support experience with ability to independently triage incidents, provide detailed root cause analysis along with Change/Problem Management experience
• Exposure and familiarity with application development lifecycle methodologies
• Ability to effectively communicate/present to all levels of the organization, including executive management
• Willing to work in flexible shifts and on weekends/holidays (with comp-offs)

Desired Skills

• Experience in Java programming

Work Timings*

• 7:30 AM to 4:30 PM or 11:30 AM to 8:30 PM

Job Location*

• Chennai/Hyderabad/Mumbai/Gurugram/Gift