Operations Project Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for managing medium to large projects for an operations department or Line of Business. Key responsibilities include determining appropriate test methods, coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of test plans and scripts, and working closely with management on project impact and direction. Job expectations include acting as the first point of contact for end-to-end project status, project health, mitigation, and timely escalation to leadership and stakeholders.

Responsibilities:

• Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and provides reporting for the overall testing throughout the testing process
• Manages and directs project parameters, costs, project testing execution, and resource allocation
• Partners with operations management on creating project impact and providing direction and guidance to internal teams
• Coordinates development of key project deliverables in partnership with various key internal and external business partners
• Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures
• Establishes project status routines and tracks critical path deadlines and overall business measures for success
• Leads defect resolution and roadblock clearing efforts to enable successful completion of testing

Required Qualifications:

• 1+ years of product management experience
• Provide regular updates to stakeholders on project status, risks, and resolutions.
• Superior planning and organizational skills are the most important skills for this role
• Self-starter who takes initiative and works independently, with minimal oversight and guidance
• Proficient experience with Microsoft Office, WebEx and SharePoint 
• Strong ability to communicate (written and verbal) across all levels
• Proven ability to present formally and informally to all levels of leadership
• Experience with leading meetings and the ability to hold people accountable
• Proven problem solving skills
• Capability to work effectively in a team environment
• Experience working with Risk and Control partners
   

Desired Qualifications:

• Experience in the Universal Change Risk Assessment (UCRA) application and process
• Consumer Credit Assistance (CCA) experience

Skills:

• Attention to Detail
• Collaboration
• Risk Management
• Active Listening
• Change Management
• Customer and Client Focus
• Problem Solving
• Process Mapping
• Business Case Review
• Critical Thinking
• Planning
• Presentation Skills
• Project Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: