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Delivery Lead - Technology

Jacksonville, Florida

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:


This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost.

Responsibilities:

  • Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
  • Manages coordination of delivery and dependencies across multiple teams
  • Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
  • Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
  • Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
  • Supports resource planning for delivery and execution
  • Ensures adherence with Enterprise Change Management standards

Skills:

  • Collaboration
  • Project Management
  • Result Orientation
  • Solution Delivery Process
  • Stakeholder Management
  • Analytical Thinking
  • Business Acumen
  • Financial Management
  • Influence
  • Risk Management
  • Agile Practices
  • Architecture
  • Data Management
  • Solution Design
  • Technical Strategy Development

LOB Specific Job Description

Position Summary

Process Analysts are responsible for driving out inefficiencies and complexity in our day-to-day operations. Lack of process driven work leads to manual execution and duplication of data, routines and performance. It is critical that the processes for PELs is documented and frequently reviewed to remove redundancy in routines within each function and across collaboration teams

Required Skills
  • Process design experience and background, preferably with Six Sigma experience.
  • Proficiency with MS Office Suite.
  • Proficiency with process modeling tools such as Visio or ARIS .
  • Ability to work across functional areas to drive continuous improvement.
  • Excellent written and verbal skills.
  • 5 to 7 years of experience in managing the appropriate process.

Desired Skills
  • ITILv3 or v4 Service Management Practitioner Certification and process specific Practitioner Certification.
  • Problem solving and analytical capabilities .
  • Certified Six Sigma Black Belt or 3 to 5 years of process reengineering experience .
  • COBIT v5 Experience.
  • Experience with LEAN methodologies.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-25014926

Manages People: No

Travel: No

Street Address

Primary Location:
9000 SOUTHSIDE BLVD BLDG 200, FL, Jacksonville, 32256