Team Developer

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Credit BDR process caters to credit cards billing disputes and ensures it’s resolution by adhering to regulatory guidelines, following specific servicing procedures, and responding within specified timeframes.

The Client Protection Ops organization includes Fraud Prevention & Detection (FP&D) and Consumer & Small Business Claims Operations (C&SBC). FP&D is responsible for protecting customers and enterprise from fraud attacks whereas C&SBC is responsible for the research and timely resolution of fraud claims and billing disputes on consumer, commercial and small business credit/debit card account.

Job Description*

Credit BDR involves researching and resolving billing dispute claims on consumer credit cards. Team is responsible for researching account/claim history to determine the action necessary to protect the customer and /or the bank as appropriate and in accordance with the guidelines set forth in Regulation Z.

Responsibilities*

• Respond to customer requests in a timely manner by processing Claims and Chargebacks.
• Must be able to balance quality/productivity expectations.
• Should have strong understanding of the internal policies, procedures, Visa and Master Card guild lines to dispute resolution and regulatory requirements when reviewing customer’s accounts.
• Ability to follow logical, analytical approach to researching and problem solving.
• Investigating determine the best course of action for the Customers to resolve the claim or setting the correct expectations.

Requirements*

Education*

• Graduate in any stream.
• Certifications If Any: NA.

Experience Range*

• 04 Years To 06 Years.

Foundational Skills*

• Good Communication Skills (both written and oral).
• Sound Banking Domain Knowledge.
• Good Knowledge of Credit & Debit Card Industry.
• Good Knowledge on handling customer disputes for both fraud and non-fraud.

Desired Skills*

• Analytical skills to understand customer queries.
• Detail oriented.

Work Timings*

• 07:30 AM to 04:30 PM IST.

Job Location*

• Chennai.