Lead Operations Representative - 3rd Shift

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Line of Business Description

This position will function as a lead within mailroom operations, providing guidance and oversight to ensure efficient and accurate processing.
Routine duties performed to manage and organize the receipt, processing, and distribution of mail and packages, to include: Receiving and logging of incoming USPS mail.  Operating high-speed mail sorter and performing routine equipment maintenance.  Receiving overnight mail and delivering to production teams for same-day processing.  LVE keying for unidentified mail during automated sorting.  Utilizing the EMH search tool for Bulk Mail, Reject Mail, Mis-sorts and Closed Mail.  Sorting manual mail by type:  i.e., AIC, Match & Compare and Special Match & Compare. Preparing mail trays for delivery to the production floor.  Documenting and tracking hourly deliveries to the production teams via delivery of custody forms, date & time tray tags and mail log information for inventory reporting.  Preparing closed account mail per forwarding instructions.  Forwarding prepared closed mail package to Operations Process Support for mailing.  Preparing closed Return-to-Sender mail and “Non-Bank Mail" for return to the Post Office.  Mail inventory reporting and tracking on the site SharePoint.  Maintaining sort patterns utilizing daily Implementation notices and updates.  Maintaining & updating the EMH Search tools and EMH Express tool.   Archiving imaged work from production, which includes: retrieving boxes from production and delivering to onsite storage, completing tracking process for Recall and managing the off-site storage process.   Managing the USPS incoming mail relationship in response to client inquiries and day-to-day performance.  Managing courier relationship in response to delivery SLA's, holiday schedules and day-to-day performance. Utilizing Outbound Mail system (OBM) to process and label packages for shipping.

Incoming mail is prepared and roughly sorted as follows:

• Receive First Class Mail, express and walk-in packages
• Process and sort all incoming mail types
• Custody transfer process with Operations
• Maintain mailroom security
• Handle refused packages and misdirected mail
• Outgoing Mail:
• Utilize Outbound Mail system (OBM) to process and label packages for shipping.

Schedule: 3rd Shift Sunday, Monday, Tuesday, Wednesday; 8:00P - 6:30A

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Maintains internal operational and financial controls and works within the risk appetite of the business unit
• Continues to review processes to ensure they are efficient and implements process improvement opportunities

Required Qualifications:

• 1+ years relatable experience 
• Basic Banking Operations experience
• Team player with ability to multitask
• Attention to detail
• Adapts to change and a quick learner
• Receptive to coaching
• Proficient in MS Office

Desired Qualifications:

• Mailroom experience

Skills:

• Active Listening
• Adaptability
• Attention to Detail
• Collaboration
• Data Collection and Entry
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Planning
• Reporting
• Account Management
• Conflict Management
• Decision Making
• Inclusive Leadership
• Process Management

Shift:

Hours Per Week: