Sr. Operations Analyst - Canada Global Support Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description

Canada Banking Operations supports a variety of Treasury management solutions including Payment processing, Cheque Clearing and Deposit services, Commercial Card processing, FX Operations, Investigations, and Client Account Management, servicing our large Corporate, Commercial, and Business Banking clients.

The successful candidate will join the Canada Global Support Operations team, as Senior Operations Analyst. This is a multi-function Team of Operation Specialists providing comprehensive support for Canada Operations Production Teams.

The main responsibility of this team is to establish and maintain better business practices while assuring minimal client impact. In this role the SR. Operations Analyst will be required to execute tasks and functions, manage work load of assignments across the team to the highest standard. Provide  Production teams with ongoing support to execute on operational business objectives, serve our corporate clients, and manage risks appropriately.

Responsibilities

Business Support:

• Support management routines for the Canada Branch

• New Hire Onboarding

• Financial Reporting including Ad hoc requests

• Access Control Representative/Application Access

• Invoice Processing

• Business Continuity

Administration Support/Oversight:

• Draft Print for cheque disbursement process

• Action internal partner inquiries/troubleshooting in a timely manner

• Oversee inventory and supply order requirements for the branch including custom draft stock

Gap/Risk Assessments & Operational Efficiency:

• Analyze current processes to assess and mitigate risk

• Review current processes, identify areas for improvement, and propose solutions to save cost and increase efficiency

Governance Oversight:

• Execute governance processes for key horizontal functions including Procedure/Process Maps, DOA Limits, MFA, SharePoint, FileNet, BCMR, etc

• Ensure consistency and quality of procedures across each functional area

Health & Safety:

• Evaluate facility operations and personnel for safety and health regulations compliance

• Enhance safety standards by conducting regular facility inspections and addressing potential hazards promptly

Audit:

• Support audit and contingency testing

Qualifications

• Three to five years of experience within Operations environment with a financial institution

• Post-secondary education or equivalent experience > 5 years

• Knowledge of payment processes and Canadian clearing systems/rules an asset

• Ability to execute tasks assigned with exceptional quality and accuracy

• Proficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an asset

• Excellent communication and problem-solving skills

• Demonstrated initiative and the ability to work with minimal supervision

• Ability to write procedures and desktop job aids

• Ability to multi-task and identify root cause of payment failures or errors

• Strong accounting skills

• Team player with strong people and customer service skills

• Experience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and deployment activities

• Ability to meet established deadlines in a fast-paced environment

• Willingness to learn and take on new tasks, as required

• Availability to work shifts, statutory holidays, and weekends, as required

Skills

• Process/Operational Excellence, Improvement and Execution

• Project/Program Planning & Execution

• Reconcilement

• Regulatory Reporting

• Research and Adjustments

• Operational Risk/Business Controls

• Process Design and Development

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer.

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.