Operations Analyst - Payments

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description

The Payments team processes incoming and outgoing electronic/manual payments for the Bank's clients, branches, and departments. The types of payments processed are Customer Transfers, Bank to Bank transfers, Payroll, Pension payments in various currencies including Bank Drafts. The Operations Analyst is responsible for providing effective leadership and guidance to employees on the day-to-day processing of electronic and manual payments and adheres to, and ensures, established deadlines are met. The Operations Analyst will process month end reporting and metrics as required. 

The successful candidate will ensure client expectations are met in a timely manner and may be required to rotate within operations to support operational needs. This position will work in the office supporting various shifts/weekends and/or statutory holidays, as required. This position will report to the Payment Operations Manager.

Responsibilities

• Production support activities including data entry and verification functions. Support Continuous Link Settlement (CLS) process during the processing window

• Monthly input of capacity metrics for reporting

• Liaise with other departments as applicable to support day to day functions

• Handle incoming/outgoing inquiries received

• Ensure all monthly status logs are updated and accurate

• Execute other control related duties/functions as assigned to department

• Actively support efforts that strive for continued Operational Excellence within the organization.

• Support end user and performance acceptance testing as applicable

• Repair, verify/authorize and release electronic payments on both Global Bulk Payment System & GBS Global banking System 

• Repair, verify/authorize and release Corbank fee on Global Investigation (GIN)  

• Monitoring daily workflow within the team, making adjustments as necessary

• Review and respond to investigations for same day wires and other queries ensuring timelines and client expectations are met

• Monitor payment queues to ensure all items are processed timely and cleared by end of processing day

• Drive process improvements to increase efficiency and timeliness metrics

• Process Exotic Currency payments

• File and save records in accordance with bank policy

• Process manual payments/ accounting entries

• Process Electronic Funds Transfer (EFT) files

• Handle other payment process-related duties/functions as assigned including data entry into various systems supported

• Act as a resource on User Acceptance testing (UAT) and Performance

Qualifications

• Three to five years of experience within Operations environment with a financial institution

• Post-secondary education or equivalent experience > 5 years

• Knowledge of payment processes and Canadian clearing systems/rules an asset

• Ability to execute tasks assigned with exceptional quality and accuracy

• Proficiency with Excel, Word, and keyboarding skills; knowledge of Visio would be an asset

• Excellent communication and problem-solving skills

• Demonstrated initiative and the ability to work with minimal supervision

• Ability to write procedures and desktop job aids

• Ability to multi-task and identify root cause of payment failures or errors

• Strong accounting skills

• Team player with strong people and customer service skills

• Experience working on projects and initiatives, supporting requirement discussions, testing preparation & execution and employment activities

• Ability to meet established deadlines in a fast-paced environment

• Willingness to learn and take on new tasks, as required

• Availability to work shifts, statutory holidays, and weekends, as required

Skills

• Process/Operational Excellence, Improvement and Execution

• Project/Program Planning & Execution

• Reconcilement 

• Regulatory Reporting

• Research and Adjustments

• Operational Risk/Business Controls

• Process Design and Development 

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

Bank of America is an Equal Opportunity Employer.

Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.