Global Markets, Business Support Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The candidate will join the Communications Review Group within Global Markets Business Controls & Supervision Team, owning and supporting integral aspects of the E-Communications Surveillance Program. Candidate must be able to thrive in a fast-paced and high-pressure environment with primary responsibilities for:

• Developing and maintaining lexicon-based surveillances to address risks identified from various areas within the bank and external events
• Evaluating and testing e-communication surveillances to increase efficiencies and effectiveness
• Owning the governance structure over the lexicon program
• Developing, producing, and distributing senior management reporting related to the program
• Collaborating with Business Controls Officers, Enterprise Areas of Coverage partners and control functions (e.g., Compliance, Technology, Operations, Audit, etc.) to analyze current processes/procedures, identify potential improvements, develop strategies to implement change, and oversee implementation related to the lexicon library
• Executing multiple complex initiatives many of which may require robust solutions using technology

Requirements:

• Bachelor’s degree or equivalent work experience
• Experience in e-communications surveillance development and testing
• Takes initiative and demonstrates focused desire to drive improvements versus relying on “status quo”
• Must be self-motivated and results oriented with strong desire to succeed
• Must be able to deliver results with limited direction and supervision
• Must be detail oriented (e.g. ability to identify anomalies within large sets of data and track multiple action items in detail)
• Must be proficient in data aggregation, integration, analysis, and reporting
• Must be able to work with technical teams and translate technical concepts to business audiences
• Must be able to work well in collaborative team environment, but also independently
• Excellent time management skills and ability to manage multiple competing, high priority projects
• Excellent verbal and written communication skills with ability to simplify complex information into messages targeted to various levels of leadership
• Excellent critical thinking/problem solving skills
• Excellent project/program management skills

Desired Skills:

• Hands-on experience with Tableau, including ability to independently build new dashboards and data reports
• Knowledge of Global Markets risk, controls, policies, procedures and applicable laws, rules and regulations
• Technical background, or experience interfacing with technical teams
• Data and Trend Analysis
• Fluency in (a) foreign language

Shift:

Hours Per Week: