Team Member

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

P2P/ Zelle reviews digital commerce alert. These are person to person payments through zelle app, analyst would be responsible to determine fraudulent activity and appropriate mitigation steps incase fraud identified. The process begins with the receipt of an alert triggered by a fraud strategy. Fraud analyst perform reviews of events that are alerted into queues based on rules created by our Strategies partners. The incumbent will take appropriate action based on transaction and other customer/account activity, and document the findings for subsequent efforts to contact the customer and resolve the fraud concern.  Process ends when the event is either confirmed valid or confirmed fraud and remediation steps are completed.

Job Description*

Individual will perform a review on fraud alert referred by fraud strategies. The incumbent will require to review account activity for fraud risk indicators, apply analytical judgment to determine potential customer impact and appropriate fraud risk mitigation. Individual to take either no action or close or refer the alert basis the review and also document the findings for further course of action.

Responsibilities*

• The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.

• The fraud analyst would require to document the research conducted to support the decision taken on alert
• The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
• This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.

Requirements*

Education* - University Degree (preferably B.Com)

Experience Range* 0-2 years of total experience in financial or other industry

Foundational skills*

Basic knowledge of bank’s products and services

Basic knowledge of fraud detection

Decent Communication skills both verbal or written

Working knowledge of MS Office with good keyboard/typing skills, and ability to navigate multiple system applications.

Computer literate with typing speed of 30-40 WPM with 98% Accuracy

Strong analytical skills.

Work Timings*

Shift timing: Process operates 24X7; shift timing depends on product aligned to

Weekly Off : Both split/ fixed depends on product aligned to

Job Location*

Gandhinagar