Business Support Lead II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description and Responsibilities:

Bank of America's Digital Payments' team is seeking an analyst to lead controls and metrics for Digital Payment Product(s).

• Lead Metric execution for Digital Payments Product(s), including monthly metric tracking and reporting

• Develop and maintain detailed metric / control procedures

• Assess existing and potential new metrics in partnership with Product, Risk, Operations, and other partners

Required Responsibilities:

• Ability to efficiently calculate, track, and analyze key operational indicators on a regular basis

• Ability to identify anomalies in data, research, and resolve with key partners

• Ability to deliver upon competing priorities with concurrent deadlines

• Proactive and Collaborative

Minimum Educational Requirements: BA degree or equivalent work experience

Skills:

• Analytical Skills

• Attention to detail

• Organizational Skills

• Communication Skills

Shift:

Hours Per Week: