Sr. Business Control Specialist (Reporting & Data Analytics)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing reporting, analysis and data mining support for Business Controls to support LOB or ECF to drive adherence to enterprise-wide standards.

LOB Specific Information:

The Global Payments Solutions Business Controls team is a central control function that provides guidance and support for each of the Front Line Units (FLUs) to help ensure adherence to various enterprise policy and standard requirements. This role is particularly focused on reporting, analysis and data mining to support the enterprise process management policy and standard requirements. The primary focus of this role will be to source data from various reporting tools and databases, understand and organize data into reports to support leadership forums and committees, and monitor the health of the business environment.  This role will partner with our broader GPS Business Controls team, FLU partners, and Global Compliance and Operational Risk (GC&OR) to execute these objectives.

The Sr. Business Control Specialist responsibilities may include, but are not limited to the following:

• Research and evaluate data sourcing, conduct quality checks and comparisons of both data and analysis output, and escalate data inconsistences and gaps to technology and leadership.
• Extract data using a variety of a tools, such as Tableau and EBIT Cognos Analytics.

• Connect provisioned data across multiple sources and perform necessary transformations utilizing both technical, business, and process knowledge to transform data into meaningful values and insights.
• Interpret business problems and questions and perform required research, analytics, and exploration on appropriate and accurate data sources to provide appropriate deliverables.
• Provide established monthly reporting leveraging Excel and other various reporting tools.
• Complete ad-hoc reporting requests to support FLU, as needed.

Required Qualifications: "Must" have these skills to be minimally qualified

• 3+ years in a business controls, issues management or related functions in large scale businesses
• Proven track record in being able to work effectively in a fast-paced, dynamic, highly matrix and complex environment
• Experience extracting and merging data from different sources using a variety of reporting and data mining tools
• Experience in Reporting Tools (e.g., Tableau, EBIT Cognos, etc.)
• Proficiency in Advanced Excel (e.g., Formulas, Macros, Pivot Tables, etc.)
• Knowledge in data mining and data integration and data analysis
• Ability to connect provisioned data across multiple sources and perform necessary transformations utilizing both technical, business, and process knowledge to transform data into meaningful values and insights
• Advanced proficiency in various MS tools including Excel, PowerPoint, and SharePoint
• Ability to research and problem solve for data issues
• Strong analytical and problem-solving skills
• Strong reporting and data analysis capabilities

• Ability to work effectively and independently
• Effective at prioritization/time and project management
• Ability to think critically and problem solve when roadblocks arise
• Ability to partner and communicate with different teams across the organization

Desired Qualifications:

• Familiarity with Single Process Inventory (SPI) environment, including Process Owner Portal (POP) and ORCIT – Key Measures
• Familiarity in the risk management policies and standards, in particular the Enterprise Process Management Policy and Standard and GCOR ORCIT Metric Policy
• Strong risk mindset with process and controls background; actively debate and escalate issues and concerns
• Proven ability to develop executive ready communications and presentations
• Bachelor’s degree or equivalent work experience

This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Shift:

Hours Per Week: