Credit Servicing Specialist II- Loan Servicing Operations

Job Description:

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

Responsible for any of the following and specific assignments may vary in order to achieve proper segregation of responsibilities: loan system and general ledger account reconciliation, resolving aged items in accounts, monitoring and clearing system rejects, performing limited variance analysis at the request of finance partners, initiating maintenance requests for general ledger accounts, posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing research and correcting problems, preparing and processing general ledger entries, monitoring ticklers and taking appropriate action, inputting and balancing batch work to the loan system, provide specialized processing support.

Line of Business Job Description:

Responsible for any of the following and specific assignments may vary in order to achieve proper segregation of responsibilities: loan system and general ledger account reconciliation, resolving aged items in accounts, monitoring and clearing system rejects, performing limited variance analysis at the request of finance partners, initiating maintenance requests for general ledger accounts, posting of transactions to customer accounts, clearing items rejected from automated processes, performing maintenance to customer accounts, performing research and correcting problems, preparing and processing general ledger entries, monitoring ticklers and taking appropriate action, inputting and balancing batch work to the loan system, provide specialized processing support.

This role is responsible for managing transaction processing for practice solutions clients. 

Required Qualifications:

• Financial industry experience
• Excellent communication skills
• Extreme attention to detail for a high degree of accuracy
• Ability to toggle through computer platforms with ease
• History of managing pipeline queues and meeting established business metrics

Desired Qualifications:

• 1+ year of loan servicing
• Knowledge of LoanIQ, iCon, BOSS, Navigator and SalesLogix
• Proficiency in Microsoft Office Product

Skills:

• Attention to Detail
• Customer and Client Focus
• Data Collection and Entry
• Prioritization
• Written Communications
• Analytical Thinking
• Collaboration
• Oral Communications
• Recording/Organizing Information
• Issue Management
• Legal Structures and Legal Forms
• Policies, Procedures, and Guidelines Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent work experience

Shift:

Hours Per Week: