Senior Operations Analyst

Job Description:

Enterprise Role Description

Responsible for the day to day resolution of complex problems and the execution of complex transactions for the business unit, or units, including research. Coordinates the timely, QA, research and release of vehicle and equipment collateral for the Leasing line of business. Must be able to follow procedures, comply with DMV requirements and adherent to all internal processes. Ability to work with various systems of record in the operations environment. Initiates projects and alternatives to improve operations efficiency. Ability to use Microsoft Office and Excel to support status reporting requirements. Should have thorough understanding of the business unit's operations processes and implications on other groups within the operations function. Knowledge acquired through increasingly responsible operations analysis work and on the job training. Ability to communicate across and up the organization. Must be able to work independently and is not afraid to make a decision and act on it. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Individuals typically have 3-5 years of experience. Bachelor degree or equivalent preferred.

Required Skills

Working knowledge of Word, Excel and Outlook a must.
Detail oriented
Highly organized
Persistent when working on a difficult or complex problem
Analytical – able to learn a complex pattern and then identify inconsistencies
Willing to ask questions
Ability to learn on the job – Self-starter
Patience
Able to work well with others
Able to communicate confidently and professionally (both in writing and in speech) with peers, management, customers, and third parties
Good time management
Able to consistently process volume with precision
Advanced computer literacy
Comfort utilizing multiple computer systems simultaneously to access data rapidly

Desired Skills:

• Knowledge of vehicle titles and titling is a plus
• Experience working with DMVs in all 50 States is required

• Other Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner.
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Shift:

Hours Per Week: