Operations Analyst- GWIM Credit Operations

Job Description:

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Loan system account reconciliation
• Day-to-day analysis, research and resolution of varied problems
• Performing limited variance analysis at the request of finance partners
• Posting of transactions to customer accounts 
• Monitoring and clearing items rejected from systems and automated processes
• Performing maintenance to customer accounts
• Preparing and processing general ledger entries
• Monitoring ticklers and taking appropriate action
• Inputting and balancing batch work to the loan system
• Provide specialized processing support
• Answering ACD line to assist the line partners with issues and providing prompt service for resolution.
• May assist in designing, documenting, implementing, and monitoring of new products/processes 
• Provides guidance to associates within own unit regarding procedural, technical and/or operational changes

Desired Skills:

• Understanding of credit structures, documentation and loan accounting principles
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Business Analytics
• Reporting
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design

Skills:

• Attention to Detail
• Customer and Client Focus
• Research
• Adaptability

Shift:

Hours Per Week: