Production Specialist II - 3rd Shift

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for handling more complex files and effectively preventing client escalations. Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents. Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

Line of Business Description:

This position is responsible for receiving and logging incoming USPS mail.  Operate high-speed mail sorter and perform routine equipment maintenance.  Receive overnight mail and deliver to production for same-day processing.  LVE keying for unidentified mail during automated sorting.  Utilize EMH search tool for Bulk Mail, Reject Mail, Mis-sorts and Closed Mail.  Sort manual mail by type:  i.e., AIC, Match & Compare and Special Match & Compare. Prepare mail trays for delivery to the production floor.  Document/track hourly deliveries to the AIC teams via delivery of custody forms, date/time tray tags and mail log information for inventory reporting.  Responsible for preparing closed account mail per forwarding instructions.  Forward prepared closed mail package to Operations Process Support for mailing.  Responsible for preparing closed Return-to-Sender mail and “Non-Bank Mail" for return to the Post Office.  Responsible for mail inventory reporting and tracking on site SharePoint.  Maintain sort patterns utilizing daily Implementation notices and updates.  Maintain/update the EMH Search tools and EMH Express tool.   Responsible for archiving imaged work from production, which includes: retrieving boxes from production and delivering to storage room, completing tracking process for Recall and managing the off-site storage process—split between LPS and Mailroom.  Manage Pitney-Bowes performance routines and deliverables.  Manage the USPS incoming mail relationship in response to client inquiries and day-to-day performance.  Manage courier relationship in response to delivery SLA's, holiday schedules and day-to-day performance. Utilize Outbound Mail system (OBM) to process and label packages for shipping.

Incoming mail is prepared and roughly sorted as follows:
• Receive First Class Mail, express and walk-in packages
• Process and sort all incoming mail types
• Custody transfer process with Operations
• Maintain mailroom security
• Handle refused packages and misdirected mail

Outgoing Mail:
• Utilize Outbound Mail system (OBM) to process and label packages for shipping.

Schedule: 3rd Shift Thursday - Monday 10:00pm - 6:30am

Responsibilities:

• Addresses issues in production proactively and handles complex client escalations

• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity

• Monitors and reviews documentation requirements

• Resolves peer or customer escalations and inquiries

• Executes on policies and procedures in connection with firm policies and guidelines regarding document management

Required Skills:

• 1+ years relatable experience 

• Ability to process transactions based on documented procedures

• Basic Banking Operations experience

• Team player with ability to multitask

• Attention to detail

• Adapts to change and a quick learner

• Receptive to coaching

• Proficient in MS Office

• Heavy lifting up to 25 lbs

• Standing for long periods of time

• Routine equipment maintenance

• PC knowledge

Desired Skills:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change.

Skills:

• Adaptability

• Attention to Detail

• Business Operations Management

• Customer and Client Focus

• Policies, Procedures, and Guidelines Management

• Collaboration

• Issue Management

• Organizational Effectiveness

• Prioritization

• Problem Solving

• Confronting Bias

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: