Global Payments Solutions Migration Manager

Job Description:

Job Title: Global Payments Solutions Migration Manager

Corporate Title: Vice President

Location: London, Chester or Bromley

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Payments Solutions Group

Bank of America’s Global Payments Solutions (GPS) business is hiring. Our focus on combining cutting-edge technology with innovative solutions, means we consistently deliver exceptional results for our clients.

Do you want to be part of our award-winning team? We are proud to:

• Be a leading provider of treasury and cash management solutions

• Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500

• Be at the forefront of delivering treasury solutions across all segments and all industries, from middle-market businesses to the world’s largest corporate and financial institutions

• Provide a personalised service for our clients, backed with high-tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services

We want to hear from you if you are:

• A highly-motivated individual

• Has a client-centric focus who can advocate on their behalf

• Can challenge the status quo

• Collaborate with peers as well as having the ability to influence the conversation with diverse points of view

• Innovative with forward-thinking ideas

Role Overview

You will be an integral part of GPS group supporting to deliver a major transformation project.

As a Migration Manager, you will be responsible for planning and executing on the migration of clients to target solutions. You will work closely with various stakeholders, including client teams, servicing, Operations and Technology to ensure a seamless transition from legacy systems to new platforms. Your expertise in project management and client implementation or migration strategies will be crucial in ensuring the success of the initiatives.

You will work closely with the core project teams, translating the migration strategy into a programme of client outreach, education and engagement. Your strong business process knowledge, combined with your understanding of client relationship management, will be key to designing effective and efficient solutions.

Responsibilities

• Lead the end-to-end migration process, including scoping, planning, execution, and post-migration support.

• Develop and maintain detailed migration plans, schedules, and budgets.

• Collaborate with cross-functional teams to gather requirements, conduct analysis, and ensure the integrity of the migration process.

• Act as a key internal point of escalation, liaising with both internal and external stakeholders.

• Identify, raise and mitigate risks and issues to minimize impact on project timelines and objectives.

• Facilitate regular cross-functional meetings, providing status updates to stakeholders and ensuring alignment across teams.

• Management of internal resources and external stakeholders.

• Conduct testing and validation of migrated data to ensure accuracy and reliability.

• Prepare and deliver training sessions and documentation for end-users regarding new systems and processes.

• Ensure compliance with data governance and regulatory requirements.

What we are looking for

• Proven experience in migration or transformation projects, preferably within the financial services sector.

• Experience of working closely with client-facing and client-impacting initiatives, such as in a servicing, operations, fulfilment, or marketing role. A deep understanding of client servicing and associated processes.

• You are likely to have established a good understanding of Payments gained within traditional Payment Service Providers (PSP), Fintech or Banking.

• Experience delivering across multiple methodologies, incl. agile, scaled agile, DevOps, etc.

• Strong stakeholder management skills and ability to engage with senior stakeholders both internally and externally.

• Tact, diplomacy, and the ability to work under pressure and to tight timescales.

• Proven ability to undertake detailed analysis of technical designs and translate into relevant and compelling client communication material.

• Understanding of transaction banking solutions and various models of client deployment.

• Ability to perform hands-on analysis of datasets and derive key understandings to make business recommendations.

• Knowledge of communications, marketing, commercialisation and/or digital marketing would be advantageous.

Benefits of working at Bank of America

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner

• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons

• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum 

• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.

• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.

• Access to an Employee Assistance Program for confidential support and help for everyday matters

• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution

• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK’s most iconic cultural institutions and exhibitions.

• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.