Officer, Fulfillment Advisor, Global Banking Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Global Wholesale Banking Technology & Operations is seeking to expand its services and infrastructure in Asia. The business is looking for dynamic and talented individuals to support the strategy in order to meet the growth demands from clients and client management groups in the product areas of Payments/Wire, Trade and Credit Services. Operations in Bank of America Malaysia Berhad is strengthening around operations governance and actively seeking potential automation improvements. This role will be instrumental in the space in providing governance checks and valuable insights in upstream processing and reporting.

Responsibilities:

• Independently consults and acts as a liaison with business partners and clients in performing client onboarding and product/solution implementation within specified timeframes
• Consults and collaborates with sales officers, operations units and clients to ensure client requirements are fully met per services/products requested
• Organise all internal and external project related activities, including pre-sales and RFP support, to ensure a timely and smooth client onboarding/ implementation process
• Takes end to end ownership of implementation deliverables, including ensuring to achieve positive client experience
• Independently coordinate a variety of complex and technical implementations of new or enhanced services which may cover multi-jurisdiction and multi-products. This includes but not limited to, receiving appropriate executed documents prior to service implementation from sales and preparing the necessary implementation with complete, accurate information
• Responsible in handling internal audits deliverables, procedure updates, business continuity related matters and inter-affiliate billings
• Maintain high standard on internal controls to ensure risk mitigation protecting the client and the Bank
• Performs related control/risk mitigation deliverables

Skills:

• University degree 
• Minimum 2 to 3 years’ working experience in Financial / Banking industry, providing implementation support, account maintenance related support to corporate clients
• Strong practical experience and understanding in Payment formatting and standards
• Good understanding around Malaysia’s Foreign Exchange Policy to facilitate implementation for payments’ file formatting especially for Purpose of Payments
• Experience in implementation , product management , project management, account maintenance and onboarding and/or operations
• Possesses a track record of corporate banking product or account onboarding, focused on the delivery of treasury service solutions for corporate clients and/or financial institutions
• Knowledge on corporate banking products, web-based electronic banking platforms and H2H solution, new account opening/onboarding, account maintenance and client documentations requirements
• Working shift is from Monday to Friday, 830am to 530pm, observing MY and state public holiday. There might be requirements to conduct system testing, if required