Officer, Operations Team Leader – Branch Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

What would you like the power to do? At Bank of America, we ask this question every day of all those we serve. It is at the core of how we live our values, deliver our purpose, and achieve responsible growth.

This is an opportunity to join a fast paced team with a huge focus on world class client experience. You can look forward to service, advice, and support and manage portfolio of Global Treasury Services MNC, FI and Middle Market clients by providing professional, courteous and high quality service in all aspects of cash management and account opening product and services. We make a continuous effort to improve the client experience by leveraging our people and new technologies to deliver the power to make business easier. We’re also delivering an industry-leading employee experience by investing in operational excellence driven tech that simplifies your workflows, offering exceptional learning experiences.

Responsibilities:

• Handling of documentation regarding AML/KYC related to client Account on boarding and Account maintenance.
• Capture the KYC information for sharing with the CKYCR (Central KYC Registry in India) in formats prescribed by CKYCR.
• Ensures quality service and effective & efficient operations support for the unit.
• Provides guidance to associates within own unit regarding procedural, technical and/ or operations changes.
• Drive process improvement projects to reduce operating costs and improve service standards.
• Works closely with Group Head / Head-Operations to meet department objectives in a timely and accurate manner.
• Ensuring adequate controls are in place and laid down guidelines are adequately followed.
• Ensure compliance with reporting/ response deadlines.
• Responsible for maintaining efficient relationship with stakeholders.
• Preparation of Internal and Customer related MIS as per the requirement.

Your background

Graduate with 5 to 6 years/MBA experience preferably Operations in a multinational/leading Pvt Sector Bank

Skills:

• Good knowledge of AML/KYC regulations.
• Very sound knowledge of GBS or an ERP system in another bank, and ability to work on ATS/SDS / SLS, other GBS applications.
• Excellent Inter-personal skills.
• Good computing and accounting skills.
• Quality conscious and having flair for constant process improvement.
• Ability to manage volumes with accuracy.
• Good knowledge of treasury products like account opening, time deposits, payments, cash management.