Strategy & Initiatives Manager - Partner Relationship Manager I

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

The Integrated Payments division within Merchant Solutions, is seeking a Partner Manager to join our team. Our division, at its core, is a highly collaborative sales enablement and support organization. It is responsible for the research, identification, setup, onboarding and day-to-day management of various business partners and solution providers. We deliver unique, value-added solutions to the organization that will help win, retain, and grow merchant client relationships by ensuring their positive experience is always top priority.

As Partner Manager, you will be responsible for the overarching relationship with technology partners.  The Partner Manager serves as the primary contact for both the external partner and senior department managers for critical communications and initiatives both directions. This is a cross-functional role supporting partners aligned to all verticals and segments related to payments

Responsibilities

• Lead, foster, and develop ongoing primary relationship with multiple complex technology partners, most of the partners are Independent Software Vendors (ISVs) that offer integrated payment acceptance solutions

• Serve as the primary point of contact for partners into the ecosystem as well as communications and initiatives from any part of the organization to partners

• Identify common areas of improvement across partner ecosystems and develop executive communications to address

• Compile and provide executive reporting on performance of partner relationships, including monthly scorecards, annual scorecards and business review presentations

• Liaise with partners, Business Development, Compliance, Commercialization, Relationship Management, Launch Management, Solutions Engineering and other internal teams such as Product, Platform, Operations and Sales to achieve results leveraging sound business judgment and tailored approaches to drive optimal business outcomes

• Coordinate and conduct meetings with internal and/or external stakeholders to successfully complete all tasks and assignments in a timely manner

• Examine and help solve complex business problems while managing multiple priorities and strategies simultaneously

• Manage, track and report on assigned work covering status, next steps, risks, issues and timelines for completion showing progress made including highlights of major milestone accomplishments

• Leverage experiences past and present to identify opportunities to enhance and improve processes and outputs for ongoing improved efficiency and effectiveness

Required Qualifications

• Minimum of 10 years experience in electronic payment (Visa/MC) acceptance with 5+ years experience in both client relations and integrated payment solutions

• Demonstrated success in managing and being responsible for multiple projects and priorities simultaneously

• Self-motivated, with excellent follow-up skills, and an ability to learn and adapt quickly, think and communicate strategically and proactively

• highly collaborative, with abilities to motivate teams, set and manage expectations internally and externally

• Build and grow relationships working closely with teams of other organizations and across the bank’s enterprise and lines of business 

• Proficiency with SharePoint, Salesforce, Word, Excel, PowerPoint, Visio, and Project

Desired Qualifications

• Deep understanding of integrated payment solutions for both EMV and card not present (CNP) transactions, including core components such as Independent Software Vendors (ISVs), Independent Sales Organizations(ISOs), Payment Facilitators (Payfacs), Value Added Resellers (VARs), and the associated technology requirements that enable integrated payment acceptance

• Core aspects of payment acceptance, including interchange optimization, chargebacks, eCommerce, P2PE, tokenization, mobile, and semi-integrated payments

​Skills:

• Oral Communication Skills

• Written Communication Skills

Minimum Education Requirement: BA Degree or equivalent work experience

Shift:

Hours Per Week: