Fulfillment Specialist, DMUT, Global Banking Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This is a middle office role expected by Document Management Utility Team looking for talents/experts of Treasury document specialist, focusing on client onboarding, maintenance, Treasury and Trade product onboarding for clients. The team works closely with Banker/Sales, Fulfillment, Service, KYC and Ops team to facilitate the client onboarding and ongoing maintenance tasks.

Responsibilities:

• Ensure the account on-boarding, account maintenance, product onboarding/maintenance requests are delivered in accordance with the operating procedures, CDD requirements for the branches
• Ensure all internal reporting and matrixes aligned to the agreed SLA, on-boarding and maintenance governance
• Verify clients’ on-boarding documents to ensure they are duly signed as per board resolution, the supporting KYC documents are received in good order per branch’s CDD requirements
• Track the Monthly Doc Exception Report, Mandate Outstanding Case Log, etc.
• Support the Team Lead in coordinating with branches for the doc retrieval requests from internal, external, business partners
• Perform detailed doc/agreement review of account maintenance and product maintenance requests to ensure they are duly signed, the supporting KYC documents are received in good order per branch’s CDD requirements
• Coordinate with branch account service team for the backend system operational tasks.

Skills:

• Bachelor degree.
• At least 3-5 years working experience in banking industry.
• Be familiar with regulation on AML, account opening/maintenance, and other relevant PBOC/SAFE regulatory requirement, e.g. FDI, cross border RMB, etc.
• Be familiar with Treasury and Trade product knowledge, e.g. domestic/cross border cash pooling, e-banking, TIPS, multibank solution, E-draft, etc.
• Be familiar with KYC checklist for client onboarding, account opening and maintenance documentation requirement, Treasury and Trade product agreements, etc.
• Client facing experience (e.g. client servicing, fulfillment, etc.) is a plus.
• Strong sense of prudent process and operational risk control.
• Detail-oriented and high sense of responsibility.
• Good sense of team work spirit and good communication skills.
• Good command of English, both written and oral.
• Good office skills, e.g. Excel etc. Database skill is preferred.
• Self-motivated in task handling and personal development, good team player and good learning capability.