Transaction Management Operations Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Line of Business Job Description:

The NSCC Coordinator is responsible for the monitoring of all electronic files sent to Merrill from servicing and selling annuity and life insurance carriers. The individual provides technical support for the onboarding of new carriers as well as other industry initiatives with the Depository Trust and Clearing Corporation (DTCC) and EBIX/Zinnia Insurance Software Solution. Individual is also the escalation contact for all Custodian-owned annuity processing inquiries. The individual will be responsible for several departmental reports, be involved in the annual Annuity conference, and represent Merrill on industry-led discussions. ​

Required Skills:

• Strong analytical thinking
• Effective risk management
• Intermediate to Advanced knowledge of Microsoft Office (specifically Excel and Outlook)
• Excellent verbal and written communication
• Ability to multitask while remaining detail-oriented

Desired Skills:

• Experience in project management/data testing
• Knowledge of annuities and life insurance products
• Ability to work as an individual as well as in a collaborative environment
• Proficiency with BOSS and IDMS screens (also known as “Bridge”/”Video”)

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Shift:

Hours Per Week: