Business Control Manager - GCAOO M&I QA Governance

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Global Credit, Anti-Money Laundering (AML) and Onboarding Operations (GCAOO) delivers credit fulfillment, service and operations of credit offerings, operational accountability for leasing and trade finance solutions; AML monitoring and refresh of client information; Onboarding for global market clients. The GCAOO Quality Control/Quality Assurance (QC/QA) team provides operational support by monitoring the completion of processes for critical customer due diligence requirements as directed by the Bank Secrecy Act (BSA) and/or the Financial Crimes Global Standard with coverage extending to horizontal lines of business.    

The GCAOO QC/QA team is seeking to strengthen its risk management and infrastructure by focusing on key AML customer due diligence processes that have high risk and significant visibility. The incumbent for this position will be part of the newly created AML QC/QA Governance team that is responsible for implementing and governing the QC/QA strategy and requirements across multiple lines of business.

Role Responsibilities:

• Defines scope, sampling requirements, and minimum requirements/standards for the GCAOO QC/QA program. 

• Executes governance routines that measure the adherence to the GCAOO QC/QA program requirements, including sampling adherence, root cause analysis for underperforming processes, corrective action plans, and reporting.

• Analysis of quality results to pinpoint trends, themes, or areas requiring attention.

• Works with senior management and other team members to produce performance results and analysis packages for senior management and communicates performance by facilitating meeting routines. 

• Maintains a culture of compliance and supports the identification, escalation and timely mitigation of compliance/quality risks.

• Applies knowledge and expertise to influence business managers and peers to ensure enforcement of the QC/QA program. 

• Interfaces with auditors, business and support leaders.

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Performs monitoring and testing of controls, identifying issues and control improvements for remediation

• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Manages the performance and productivity of team members that conduct quality inspection reviews

• Ensures timely execution of QA activities including control execution, case management, and results reporting

• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Skills and Experience

• 3+ years of experience with risk management, and/or AML Know-Your-Client/Client Due Diligence (KYC/CDD disciplines in a global investment bank)

• Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight Awareness and understanding of the wider business, market and regulatory environment

• Ability to interact and influence across all levels of the organization

• Excellent verbal, written, and interpersonal communication skills

• Data management experience (data quality, governance, etc.)

• Strong Microsoft Office Suite (Excel, PowerPoint, Visio, etc.) experience

• Highly motivated, proactive and a self-starter; strong sense of ownership & ability to create and execute plans without daily oversight

• Control focused mindset and relative understanding of regulatory and reputational risks by applying adequate business context for appropriate groups like audit, regulators

• Ability to manage multiple projects at once by prioritization and meeting deadlines

• Able to identify and remediate risks in a timely manner

• Critical thinker; ability to analyze problems and identify both tactical and strategic solutions to address

Desired Skills

• Knowledge of AML, GBGM, or GWIM businesses preferred

• Ability to assess the effectiveness of arrangements to deliver effective governance, oversight and controls in the business

• Project management, ability to deliver change at program level

• Strong interpersonal and overall communication skills (written and verbal)

• Must be flexible and have experience working in a fast paced environment

Skills

• Business Controls

• Compliance

• Audit

• Risk Management

• Quality Assurance

• AML

• Governance

• Regulatory Requirements

• Problem Solving

• Analytical Thinking

• Influence

• Collaboration

• Results Oriented

• Adaptability

• Attention to Detail

• Monitoring and Testing

• Critical Thinking

• Written Communications

• Decision Making

Shift:

Hours Per Week: