Site Reliability Engineer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for partnering with engineering and technology teams to improve reliability and observability for the services it supports. Key responsibilities include planning and implementing instrumentation, tooling, ticketing, alerting and on call routines as defined in observability designs, and engaging in production triage and Problem Management. Job expectations include supporting code enhancements to automate services and improve reliability and observability while expanding knowledge to identify gaps in the observability design or implementation.

Responsibilities:

• Develops software or system scripts to simplify or eliminate the dependence on human intervention for recurring tasks
• Identifies vulnerabilities and opportunities for reliability improvement, such as investigating low level error rates and 'noise' in monitoring, and to help define solutions to reduce manual support effort and/or improve system reliability
• Engages in an regular routines,  and works with Technology Support teams to transfer knowledge, update playbooks, conduct training for new monitoring capabilities, and learn more about reliability issues affecting portfolios
• Contributes to a catalog of reliability tools and libraries that can be leveraged for common instrumentation, automation, and operational needs by Core Hosting Support.
• Leverages guidance from the team and works with monitoring and automation tools to establish/enhance monitoring/observability solutions and plans created to support continuous improvement efforts

Required Qualifications:

• Minimum of a 4-year degree in Computer Science or a related discipline.
• Minimum 3+ years of Automation Engineer working experience.
• Experience in DevOps and GitOps. 
• Experience in enterprise-scale environments.
• Experience in programming and infra-automation tools – Ansible, Java, python, etc.
• Experience with BMC TrueSight Orchestration
• Proficient in at least one scripting language (i.e. Bash, Powershell, Python).
• Experience in RHEL and/or Windows System Administration.
• Excellent communication skills.
• Excellent collaboration skills and ability to work in a global team.

Desired Qualifications:

• Experience in financial services industry.
• Experience on technology and infrastructure teams.
• Analytical Thinking
• Application Development
• Automation
• Production Support
• Result Orientation
• Adaptability
• Collaboration
• DevOps Practices
• Solution Delivery Process
• Technical Strategy Development
• Influence
• Innovative Thinking
• Risk Management
• Solution Design
• Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)

Pay and benefits information

Pay range

$95,000.00 - $155,500.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.