Senior Business Control Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

CFO Data Management (CFO DM) is responsible for ensuring data is timely, accurate and complete with respect to Bank of America’s CFO Function’s needs and use cases. This role resides within the Chief Operating Office as a part of the Business Management Team.  This role is responsible for documenting, tracking and coordinating engagement requests from our client partners on behalf of CFO DM.  The role will ensure all requests from Audit, Risk, EDSGO, etc.. are documented appropriately, catalogued and managed to meet the given SLAs.  Engagements may include Audits (US & International), GCOR Targeted Assessments, GCOR Challenges, Data Testing, Monitoring activities, etc.  Reporting statuses, key metrics, aging, and other requested KPIs is a key part of this role. 

This reporting will be provided to our Executive Control Partners as well as to External Regulators.  This individual will also take part in the Target State Central Intake Project as a representative for Client Partner Engagements.  This effort will look across CFO Data Management to design a more cohesive best practice solution for managing engagements and requests. 

Responsibilities:

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
• Performs QA activities including executing on controls, managing cases, and reporting results
• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
• Partners with ORCO, Risk, Audit, EDSGO, CFO DM’s Extended Leadership, Senior Data Analysts, and other key stakeholders to ensure client engagements are managed timely to meet SLAs
• Engage, document, track, and validate engagement requests on a daily basis from various Client Partners
• Participates in developing new requirements and supporting design and analysis of additional reporting requirements
• Provides monthly, quarterly and ad-hoc reporting to senior leadership utilizing BI tools
• Coordinates a monthly CFO Data Management Control Forum with the Senior Leadership Team and our Control partners
• Participates in creating desktop procedures and updating the SharePoint site for any relevant client partner engagement activities

Qualifications:

• 5 years of experience within the banking/financial services industry Bachelor’s degree in Business or other related field or relevant work experience
• Ability to manage and communicate with stakeholders at various levels
• Must be a flexible team player who is comfortable with change
• Project management / Business Analysis skills, including the ability to prioritize work and meet deadlines
• Excellent written and oral communication and presentation skills
• Self-starter with ability to manage multiple tasks/responsibilities

Skills:

• Controls Management
• Issue Management
• Monitoring, Surveillance, and Testing
• Quality Assurance
• Risk Management
• Analytical Thinking
• Attention to Detail
• Critical Thinking
• Problem Solving
• Written Communications
• Decision Making
• Innovative Thinking
• Prioritization
• Recording/Organizing Information
• Research

Desired Skills:

• Familiarity with MicroStrategy, Cognos, Tableau, SharePoint, or other BI Reporting tools is a plus
   

Shift:

Hours Per Week: