Sr GFC Investigator – Proficiency Coach

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for performing end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business. Key responsibilities include conducting routine to complex investigations, including fraud committed by external parties, money laundering, or terrorist financing and acting as the liaison to Law Enforcement as required. Job expectations include providing coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented.

The Global Financial Crimes (GFC) Proficiency Coach role is responsible for delivering coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented with the appropriate evidence reviewed.  Proficiency Coaches are expected to effectively communicate with all levels within the organization.

Responsibilities:

• Reviews, analyzes, and makes recommendations on investigations, while identifying enhancements to ensure cases meet or exceed closure and quality metrics

• Reviews Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement

• Reports facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks and partners with Global Financial Crimes (GFC) Management and/or Front Line Units (FLU) to resolve investigations

• Performs quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role

• Supports the identification of improvements to the investigations and case assignment processes to enhance the effectiveness of investigative procedures

• Participates in the case assignment process to distribute work across the investigative team

Skills:

• Coaching

• Fraud Management

• Quality Assurance

• Regulatory Compliance

• Investigation Management

• Policies, Procedures, and Guidelines Management

• Risk Management

• Issue Management

• Reporting

• Written Communications

Required Qualifications

• Financial crime compliance support experience a must

• Previous proficiency coaching experience required

• Demonstrated ability to accept and implement candid feedback and skillfully provide 360 degree coaching to all levels from associate to manager

• Demonstrated strong leadership and coaching skills

• Independent worker and self-motivated

• Excellent organizational skills

• Strong verbal and written communication skills

• Demonstrated commitment to improving the team

• Able to adapt to change and various working environments

• Consistently shows pride in themselves and their work

• Responsible and accountable for actions and results

• Skilled at building relationships 

• Able to adhere to a hybrid work schedule [M & F are work from home days]

• Proficient in Microsoft PowerPoint, Excel and Word; Sharepoint, Webex, Mattermost

Desired Qualifications

• Proficient in Microsoft PowerPoint, Excel and Word; Sharepoint, Webex, Mattermost

• Certified Anti-money Laundering Specialists (CAMS) and Certified Fraud Examiner (CFE) Certifications a plus

Shift:

Hours Per Week: