Technology Operations Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

• Manages stability, resiliency, reliability, and performance of supported systems
• Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
• Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments

Required Qualifications:

• Installation, configuration, and maintenance of Red hat Linux systems.

• Scripting : script deployment and management.

• Automation of system administration tasks.

• Cloud and local network video distribution infrastructure support.

• Experience with cloud platforms ( AWS , Azure , google cloud )

• Management of cloud resources and services

• Kaltura live , configuration and maintenance of local networks.

• Troubleshooting and performance optimization.

Desired Qualification's:

• Automation skills to reduce manual activities

• Proven team player who can work comfortably in a multicultural environment

• Proven ability to work independently, multi-task and effectively work in a complex environment with a global team structure

• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.

• Detail oriented and organized

• Must be pro-active, enthusiastic, flexible, results driven with attention to detail

• Strong problem solving and critical thinking skills

• Motivation to achieve results and the ability to quickly integrate into teams

• Ability to work in an ambiguous environment and draw and defend results and conclusions

• Ability to work in a dynamic and team-oriented environment

Skills:

• Innovative Thinking

• Production Support

• Result Orientation

• Risk Management

• Solution Design

Shift:

Hours Per Week: