Consumer Product Strategic Analyst III - Fraud Strategic Enablement

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.

Fraud Strategic Enablement team is dedicated to developing the strategic vision, policy and roadmap to support Fraud Prevention & Detection at Bank of America.  We are developing next-generation capabilities to mitigate emerging threats and enable an amazing client experience. We are looking for an innovative, strategic thought leader to join our team in ensuring client success through client protection.

This role will act as the Manager and Business Strategy support for transformation initiatives. This is a key strategic role and will be in the heart of the company's fraud and digital transformation agenda.  This manager will be accountable for driving development and execution of the fraud program strategy and strategic roadmap.  They will also play the central role in bringing that vision to life, identifying improvement opportunities, and developing the ongoing monitoring and oversight of authentication performance.

Responsibilities:

• Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs

• Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

• Leads coordination of the production of product performance reports and updates for senior management

• Partner across organizational lines to lead the development, alignment, planning and execution of fraud strategy and strategic roadmap.

• Evaluate fraud marketplace innovation, insights from data & analytics, industry forums, and business partners to identify and drive new ideas on improving customer experience, operational efficiency & readiness, and reducing fraud risk.

• Develop compelling vision and data driven business cases for transformation initiatives.  Lead efforts to prioritize investments in strategic fraud capabilities.

• Participate in cross-functional teams to solve complex, high impact business problems.

• Ensure the execution and delivery of strategic initiatives is aligned to our Fraud Strategic Enablement product strategy.

• Review and advise on proposed policy and process changes (in line with broader enterprise and channel governance processes).

• Support the management of the integrated scorecard to monitor performance and stability of the program and capabilities. Analyze performance to identify and address emerging trends.

• Creates an inclusive and healthy working environment, ensuring engagements on strategic initiatives is robust, active, and relevant.

• Leads fraud risk and impact assessment of new products, initiatives, and functionality.

• Design end-to-end fraud defense/controls for new consumer and small business banking products

• Act as the Fraud Risk Champion and approve fraud controls for major new initiatives and processes.

This position is not eligible for sponsorship.

Required Qualifications

• BS/BA    

• Proven track record of being able to drive projects from idea to execution

• Strong strategic thinking and problem-solving skills (ability to frame a complex problem, evaluate options, and develop a plan to address)

• Ability to work across organizational lines to drive results

• Ability to influence effectively at executive levels

• Developing policy and/or technology requirements for initiatives

• Strong PowerPoint and Excel

• Excellent communication skills

Desired Qualifications:

• Fraud, or other related risk fields experience

• Leading strategy or initiative development in a digital context (product development, etc.) experience

• Strategy development or consulting experience

• Financial/Banking experience

Skills:

• Business Analytics

• Business Intelligence

• Data Quality Management

• Fraud Management

• Monitoring, Surveillance, and Testing

• Collaboration

• Data Visualization

• Oral Communications

• Problem Solving

• Written Communications

• Analytical Thinking

• Critical Thinking

• Data and Trend Analysis

• Innovative Thinking

• Research

Shift:

Hours Per Week: