Vice President – GBAM, APAC Singapore Refresh Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The GB & GM Anti-Money Laundering (AML) Remediation team performs AML Know-Your-Client/Client Due Diligence (KYC/CDD) for Global Banking and Markets clients of Bank of America Merrill Lynch. This team is part of the Refresh organization which covers regulatory uplift and remediation of AML KYC/CDD requirements of bank clients. Additionally, the team also covers the subsequent remediation arising from internal/external audit findings, and/or uplifts in AML Country Regulations. The team is expected to work with APAC, EMEA, US & Canada jurisdictional rules. Reviewing accuracy of documents, screening, obtaining approvals from Compliance and Business including Management Reporting and ad hoc projects where required.

Responsibilities:

• Operationally lead and manage KYC/CDD Refresh function, with end-to-end service performance, oversight, and delivery responsibility
• Facilitate and provide guidance to team on day-to-day executions, as well as exceptions handling keeping client experience in sight.
• Track both Annual refresh population and all other ad hoc KYC related volumes in partnership with Line of Business partners
• Liaise with internal departments to facilitate, support, and clarify CDD requirements.
• Provide tactical / strategic solutions to Business issues related to periodic refresh.
• Interact and maintain quality engagement with stakeholders regionally and globally.
• Simplification & continuous improvement of AML/ KYC CDD processes
• Escalations and issues management across Sales/ Business, Global Financial Crime Compliance (GFCC) and respective Service and Operations team
• Internal and external regulatory exam management and responses to regulatory queries / surveys and risk assessment
• Involvement in ad hoc projects for new internal processes or industry initiatives
• Point of contact for Business & Management where matters require attention.
• Champion and drive Risk culture and change, manage and balance global priorities against regional demands.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• 10+ years’ experience in a refresh management role within the financial services or related industry
• Able to be represent APAC in Global calls during the US time zone.
• Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
• Proven ability to simplify requirements for operational execution & improving Operational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions.
• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership.
• Ability to find ways of solving or pre-empting problems.
• Ability to multi-task, plan, and handle competing priorities in a fast-paced, self-directed environment.
• Partners with global stakeholders to review, challenge and communicate the KYC refresh team’s capacity forecast and planning.
• Drive stakeholder engagement and work across Lines of Business to close KYC gaps and provide timely updates.
• Oversees and resolves the risks and impacts of non-compliance with KYC processes, including restrictions, closures, and associated business growth impacts.
• Raise process issues and improvements that collectively help streamlines the Refresh process.
• Establish strong partnership with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed.
• Embrace a collaborative and output oriented culture.