Site Reliability Engineer Lead - GBS IND

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

Infrastructure Automation Services Operations / SRE team is responsible for providing seamless production operation support for Enterprise Automation and Orchestration toolsets and manage the availability, stability and maintenance of its underlying infrastructure. Team is also responsible to drive SRE best practices to provides a highly integrated, ubiquitously available, data driven environment to ensure delivery of desired business outcomes focused on reducing risk and exploiting opportunities via automation, orchestration and advanced analytics, transparency and observability.

Job Description

Infrastructure Automation Services Operations / SRE team is seeking Site Reliability Engineer. This role requires a strong IT professional focused on establishing and improving monitoring to measure end-to-end performance and end-user availability of systems via a suite of common monitoring tools.  Interface with business partners and operations teams to develop business and technical monitoring requirements. A spart of this role, the person will primarily be responsible for supporting production or operations of critical applications. They will ensure the application’s operational readiness by evaluating its performance, reliability, scale, resiliency & observability. They will be responsible for identifying issues in production, triaging identified issues, partnering with other engineers on the team to identify the root cause. Possess strong analytical ability in solving IT problems, working towards automation, and elimination of systems and or process bottlenecks. 

Responsibilities

• As part of the SRE team, perform full stack triaging of alerts and engage other engineers to identify root cause of application performance & stability issues.
• Work with stakeholders such as product owners to define service level objectives (SLOs) for application features and services.
• Track performance against SLOs in partnership with development teams or other stakeholders, and ensure systems continue to meet SLOs over time.
• Design, develop dashboards and reports to communicate key metrics.
• Identify opportunities to improve alerting posture and create/update alerts accordingly.
• Work closely with the Engineering team to understand application architecture and perform Single point of failure analysis and create scenarios for testing resiliency of the application.
• Create/derive NFR/Workload model and ensure performance & resiliency is considered early in the SDLC.
• Execute performance/chaos tests, analyze using APM and other tools to identify performance & stability issues.
• Document any findings/analysis/results, communicate and present to stakeholders.
• Perform analytics on previous incidents to understand root causes and use automation to reduce the probability and/or impact of problem recurrence.
• Demonstrate proficiency with DevOps tools, JIRA, ServiceNow, MS Project and perform tasks using the tools.

Requirements

Education: B.E. / B. Tech / M.E. / M. Tech / MCA / Msc (IT/Computer Science)

Certifications If Any: NA

Experience Range: 8 to 10 years of information technology experience with 5+ years working on DevOps or SRE team or performance engineering team.

Foundational Skills

• 8+ years of information technology experience with 5+ years working on DevOps or SRE team or performance engineering team
• Experienced in triaging of production issues using APM tools such as Dynatrace or AppDynamics or New Relic and log aggregation tools such as Splunk, ELK, etc.
• Strong experience in Java and Front-end development (UI and UX) (React JS, Angular)
• Experience with Apache/tomcat Middleware and Java/RESTful services framework (mulesoft is a plus)
• Strong Python, UNIX, Wintel, Perl/Shell scripting
• Strong experience working with CI/CD tools - bitbucket, JFrog Artifactory, Jenkins, Artifactory, Terraform/Packer, Ansible
• Knowledge on Cloud, Container and Kubernetes technologies
• Experience with SRE concepts like SLI/SLOs & error budgets and working with developers to track and improve them on a continuous basis.
• Must be able to provide oral and written discussion of analytical findings using narrative and graphic forms.
• Must be able to use qualitative and quantitative analytical skills to assess the effectiveness of the operations.
• Identifying symptoms for process improvement.
• Analytical and investigation, and organization skills
• Communications including being able to craft content for executive level presentations.

Desired Skills

• Great soft skills – People and communications skills are essential.
• Good proficiency in system, network, security and database operations, protocols, and industry standard technologies.
• Experience with tools such as Tanium, Artifactory, BMC TrueSight Orchestration
• Experience in command line interfaces (CLI), third party APIs and integration.
• Experience in server administration with Red Hat Enterprise Linux and Windows Server
• Good understanding of developing fault tolerant solutions and knowledge in horizontal scaling and resiliency/HA.
• Ability to juggle competing priorities and adapt to changes in project scope.
• College Degree or Higher or equivalent work experience

Work Timings:  (IST – 9 hrs shift)

• Two Shifts (Shift 1- 6:30 AM – 3:30 PM / Shift 2 – 1:30 PM – 10:30 PM)
• Weekend Support: Yes (rotational)

Job Location            

Hyderabad, Chennai, Gandhinagar (GIFT), Mumbai