Production Operations Specialist II - GBS IND

Job Description:

Process Overview:

GIS PS (Global Information Security Production Services) Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM infrastructure of the bank.  This team supports a wide range of IAM infrastructure such as Ping Access, Consolidate Directory Services Network (CDSN), Federated Identity (aka SAML), OAuth, PKI infrastructure and tools, Extended Authentication Services, Strong Authentication and Splunk.

This includes incident management, Change Support, problem engagement during triage, service restoral, identification of root cause, and facilitation and co-ordination of identification of root cause and permanent fix resolution – in accordance with agreed upon practices.

Job Description:

GIS PS (Global Information Security Production Services) Identity and Access management (IAM) operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank. This team supports a wide range of IAM infrastructure such as Single Sign On, Consolidate Directory Services Network (CDSN), Federated Identity (aka SAML), PKI infrastructure and tools, Extended Authentication Services, Strong Authentication and Splunk. This includes Incident, Change, Service request and Problem engagement during triage, service restoral, identification of root cause, and facilitation and co-ordination of identification of root cause and permanent fix resolution – in accordance with agreed upon practices.

Responsibilities

• Lead Bridge Lines Troubleshoot and addressing high severity issues affecting the infrastructure w.r.t IAM Technologies.
• Perform production changes related to IAM technologies.
• Create documents (test Scripts) to execute the changes in support of another network.
• Co-ordinate with the business to resolve process bottlenecks at different levels.
• Perform traffic route activities to support changes to mitigate impact to the clients.
• Ensure quick resolution of any issues.
• Be a key contributor to business initiatives that require subject matter expertise.
• Troubleshooting & fixing regular client-based issues within bank and involving 3-Party Vendor applications.

Requirements:

• Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
• Certifications: Any Information Security related certifications (CISSP, CC, Security+, etc.,)
• Experience Range: 8+ years

Foundational Skills:

• 8+ years of Production support experience on Ping Access, Ping Federate, Ping Directory, PKI, Splunk, & excellent knowledge of Identity and Access Management (IAM) domain.
• Excellent knowledge on Linux, Networking (TCP/IP), Information security
• Well versed with ITIL framework
• Excellent Communication Skills and Bridge Line management skills
• Demonstrate a strong work ethic and takes pride in accomplishment.
• Demonstrates a continuous desire to learn and improve.
• Must be willing to work in shift hours.
• Must be willing to work on weekends (Saturday & Sunday). Weekly off will be compensated on any two days from Monday – Friday.

Desired Skills

• Exhibits strong drive for results and success.
• Persists in the face of significant difficulties, does not give up easily.

Work Timings:

Rotational Shift (06:30 a.m. to 03:30 p.m. / 09:30 a.m. to 06:30 p.m.). Working on Weekends mandatory.

Job Location: Hyderabad/Chennai/Gurugram