Merchant Market Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for leading a team of field-based Merchant Consultants who provide payment processing solutions to small business clients via 1:1 partnerships with small business specialists, financial centers, and other internal partners. Key responsibilities include partnering with internal leaders to create an integrated experience for clients and managing team performance. Job expectations include having knowledge of the payment processing industry and client segment to execute customer-driven sales strategies, and drive exceptional client care.

Responsibilities:

• Drives accountability and delivers balanced performance against aligned market goals including assigned sales and revenue goals, operational excellence, risk management, and client experience standards
• Executes customer-driven strategies and tactics that drive exceptional client care and deepen client relationships across the bank
• Coaches Merchant Consultants to drive accountability, deepen knowledge of merchant solutions, and develop effective consultative sales skills through joint calling efforts, call listening, and market visits
• Monitors key performance trends, behaviors, and pipeline development
• Builds relationships with internal banking leaders across the Enterprise to develop partnership strategies and tactics to deliver an integrated and seamless experience for clients
• Manages complex large scale initiatives for a global company, driving timely decisions and acts as a champion for clients by connecting them with expertise across the company to help achieve their goals

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company D&I goals.
• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Coaching
• Customer and Client Focus
• Payment Processing
• Performance Management
• Pipeline Management
• Business Development
• Issue Management
• Oral Communications
• Retention
• Written Communications
• Credit Documentation Requirements
• Financial Analysis
• Interpret Relevant Laws, Rules, and Regulations
• Leadership Development
• Recruiting

Required Qualifications:

• 2+ years’ experience working with Small to Medium-sized Businesses
• 2+ years Leadership experience
• Job expectations includes 90% travel

Desired Qualifications:

• Small Business financial services sales experience
• Management of multi-locations
• Merchant Services experience
• Understanding of business credit and financial statements 

Shift:

Hours Per Week: