Transaction Management Ops Analyst

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.

Responsibilities:

• Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units

Skills:

• Attention to Detail
• Customer and Client Focus
• Oral Communications
• Prioritization
• Problem Solving
• Account Management
• Analytical Thinking
• Coaching
• Written Communications
• Mentoring
• Research
• Result Orientation

Business Description:

​This Wealth Management Operations role provides operational support to the Investment Solutions Groups Fixed Income trading desk.  The operational associate is co-located on the ISG desk to provide seamless support for trading activity. Primary responsibilities of the role include but are not limited to the following:

• Monitor trading system for trade rejects, research and resolve in a timely manner
• Contact external brokers/dealers to resolve trade settlement issues
• Monitor systematic alerts from trading systems, research and resolve
• Request coding for newly traded secondary securities where needed
• Book all manual street side and Client facing trades executed by the desk
• Requests account/account prefix creations or modifications in back end trading systems where required
• Assist retail traders with trade error resolution
• Provide desk phone support as needed

Required Skills:

• A minimum of 3-5 years related experience in financial services
• Financial product, sales or trading desk support experience
• Strong Microsoft Excel skills
• Knowledge of fixed income and the fixed income trading lifecycle
• Ability to multi-task in a fast paced environment
• Detail oriented individual with strong communication and interpersonal skills​

Desired skills:

• Experience resolving trading breaks
• An aptitude for problem solving
• Knowledge of trades processing systems such as TRAQCS and TDE
• Experience with Bloomberg terminal​

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$24.00 - $37.50 hourly pay, offers to be determined based on experience, education and skill set.

Predictable pay

This role is compensated with a base salary and is not incentive eligible.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.