Service Delivery Consultant -Tech Release

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for leading cross functional teams to manage infrastructure delivery, including initiatives within Application Production Services and Engineering. Key responsibilities include serving as a point of contact for application teams and working with Technology stakeholders, Service Providers, and the business to deliver the Infrastructure Portfolio. Job expectations may include oversight and management of programs, coordinating activities across functional teams, remediating or escalating issues, and ensuring funding levels are maintained for key technology strategies.

Responsibilities

• Release Planning
  • Develop and manage release schedules, including planning and coordination of release activities.
  • Define release processes and ensure adherence to these processes across all teams.
  • Collaborate with project managers and stakeholders to align release plans with project timelines and business objectives.
• Coordination and Communication:
  • Coordinate release activities across multiple teams including Solutions design (SDE) and Network deployment (NDE) as well as local developers writing code.
  • Communicate release plans, schedules, and status to stakeholders.
  • Facilitate release planning meetings, status meetings, and retrospectives.
  • Act as the primary point of contact for all release-related activities and updates.
  • Provide regular status reports and updates to stakeholders, including senior management.
  • Facilitate release readiness reviews, go/no-go decisions, and release retrospectives.
• Release Quality:
  • Ensure that all release-related activities are performed according to established processes and standards.
  • Work with development team to ensure thorough testing and validation of releases.
  • Monitor release progress and address any issues or risks that may arise.
• Deployment and Post-Release:
  • Ensure that deployment activities are completed successfully, and that site specific documentation is up to date with current release details.
  • Address any deployment issues and schedule follow up meeting to coordinate any remediation activities required.
  • Maintain release-related documentation, including release notes, deployment guides, and rollback plans.
• Process Improvement:
  • Continuously evaluate and improve release management processes to enhance efficiency and effectiveness.
  • Consider, discuss and where relevant implement best practices and tools for release management and automation.
  • Conduct post-release reviews and capture lessons learned to drive future improvements.
• Compliance and Governance:
  • Ensure that release processes comply with organizational policies and regulatory requirements.
  • Maintain and enforce release governance and standards across all releases.

• Oversees infrastructure delivery (scope, milestones, and capability) of the book of work and executes and monitors the progress of initiatives/projects to address roadblocks and issues proactively, including infrastructure impacted book of work and Technology Infrastructure (TI) strategic efforts
• Acts as a single point of contact for all technology stakeholder needs including network, storage, server, and TI supporting software and serves as a point of escalation for issues and defining plans to resolve and communicate those problems requiring further attention
• Reports on key metrics, prioritizes the work across the portfolio, and monitors the overall health of the portfolio
• Manages trusted relationships with the business and technology leaders and prepares a detailed portfolio level plan to agree on deliverables, including service levels and milestones
• Manages yearly and monthly initiative funding budget and allocations, providing financial transparency for Technology Cost of Application (TCOA) chargebacks, capital forecasting, initiative finances, and stale application volumes
• Communicates Core Technology Infrastructure (CTI) strategies, services, and products to technology stakeholders, advocates for top priorities within CTI, and influences change effectively through strong partnerships
• Leads fellowship Communities of Practice (CPO) in the organization and across other delivery teams

Required Qualifications:

• Education:
  • Bachelor’s degree in Computer Science, Information Technology, Business, or a related field (or equivalent work experience).
• Experience:
  • Proven experience as a Release Manager or in a similar role within software development (3+ years).
  • Experience managing software releases in an Agile/Scrum environment.
• Technical Skills:
  • Experience with software development lifecycle (SDLC) and release management processes.
  • Proficiency with release management tools and platforms (e.g., Jenkins, GitLab, Jira).
  • Familiarity with CI/CD pipelines and automation tools.
  • Understanding of version control systems (e.g., Git).

Desired Qualifications

• Strong communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Analytical and problem-solving abilities with a keen attention to detail.
• Excellent organizational and project management skills.
• Knowledge of DevOps practices and tools.
• Certifications in Agile, Scrum, or related fields (e.g., Certified ScrumMaster, PMP).

• Skills:
• Collaboration
• Influence
• Project Management
• Result Orientation
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Innovative Thinking
• Risk Management
• Adaptability
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Technical Strategy Development

Shift:

Hours Per Week: