Sr Service Specialist

Job Description:

First point of contact for inquiries received from high revenue clients via phone/chat/email channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support

Requirements:

• 1+ years of experience working with customers in call center or customer service environment
• 1+ years of experience handling difficult situations with customers.
• Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
• Comfortable receiving ongoing performance feedback and coaching.
• Ability to engage with customers, begin a conversation, build rapport, and handle objections.
• Comfortable receiving ongoing performance feedback and coaching.
• Comfortable with ongoing change and learning new technology/processes.
• Ability to analyze and resolve customer inquiries.
• Ability to provide a positive customer experience through creative solutions.
• At least an intermediate ability in computer skills.
• Ability to navigate multiple computer systems while interacting with the customer

Other Qualifications:

• 1-2 years of experience in the Banking/Financial industry
• 1-3 years experience in a call center environment
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
• Easily adapt to change in an evolving environment

Shift:

Hours Per Week: