Production Services Specialist - GBS IND

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

 Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

The Retail, Preferred and Global Wealth & Investment Management (GWIM) Technology and GWIM Operations organization provides technology support for our Retail, Preferred and Wealth Management customers and operations support for Wealth customers.

The team supports our digital banking, deposit, card and mortgage products as well as our brokerage, private wealth management and trust accounts globally. The team also provides support for our Financial Advisors and operational, service and technology expertise for employee benefits plans.

Job Description*

(Provide a high level overview of the role and scope of responsibilities)

Responsible for platform stability, proactive job monitoring, issue management & resolution, triage, reporting and timely escalation. Responsible for break-fix activities which require reviewing Root Cause Analysis, Small Changes to Code or Debug for triage, Unit Test and Deploy in production following the release management & code deployment process.

The ideal candidate must be highly self-motivated, proactive, attention to detail, good documentation & communication skills to interact with partners like TI, Application, Other Prod Support teams like CCO, L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.

Responsibilities*

•  Monitor and support applications for 100% SLA meets

•  On call support

•  Production Ticket/Issue Triage

• Preparing RCA – Root Cause Analysis (RCA) document

• Partner with Application team, CCO, Level 3 support teams to resolve the issue

•Prepare and/or review Impact Analysis based on issue analysis

•Hands on experience with L1 / L2 / L3 support work load.

•  Write scripts to automate mundane daily BAU tasks

• Willing to provide support after office hours, weekends and stay on call when business needs

•Identify root cause in the code, perform break-fix activities in the code and/or DB

•  Follow the release management and code deployment process to migrate the code changes. If any. 

•Consumer Banking domain experience

Requirements*

Education*

                B.E./ B Tech / M.E./M Tech 

                M.C.A [with B.Sc., B Com, BBM]

                M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)

 Certifications If Any : NA

Experience Range*

3 to 6 Years

 Foundational skills*

Splunk

Java

Dynatrace

SQL Scripting

ITIL Basics

J2EE, Spring, Microservice

Unix

Understanding on Database terminologies

 Desired skills

Effective Communication – Clear, Concise & Ability to articulate  Problem/Solution

Should be able to participate or conduct conference calls with tech and business users

Good documentation skills – Required to close the tickets and/or send updates/reports to various stakeholders

Organizational and Multi-tasking skills

Work Timings*

10:30 a.m. till 7:30 p.m

Location*

Chennai