Team Leader

Job Description:

Job Description

Supervisory role with responsibility to deliver critical to quality metrics for the Mortgage and Vehicle Servicing Operations line of business. Candidate must possess leadership, communication & problem-solving skills.

Responsibilities:

• Lead from the front and by example
• Maintain effective connect with team and leadership
• Coach and mentor new managers part of the same group
• Contribute to larger functional priorities | Active participation in Enterprise-wide initiatives
• Effective performance management – Timely coaching and feedback
• Contribute to process improvement | Risk Management – drive strong culture in larger teams
• Meet BAU and ad-hoc requirements | Ensure process remains compliant to all critical deliverables
• Understand process, team dynamics, work closely with the team and highlight any issues proactively

Requirements

• Understanding of Mortgage Products & Services
• Strong interpersonal & communication skills
• Good written and verbal communication skills 
• Prioritization and ownership of critical issues
• Hands on experience of managing multiple mid-size teams
• Ability to work independently and in a team environment

• Education: Graduate in any stream
• Certifications If Any : NA
• Experience Range: 10 - 12 years
• Mandatory skills : As stated above
• Desired skills : Mortgage experience

Work Timings

0730 – 0230 (Work Window) or any other shift per business requirements

Job Location: GIFT