Business Control Manager - Global Commercial Banking

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Provides overall leadership to the Onboarding Specialist team responsible for domestic KYC/AML and new account openings. The role manages across multiple market level client teams within the Global Commercial Bank. The Business Control Manager (BCM) leads day-to-day execution and oversight of Know Your Customer processes for new onboardings and expansions and for new DDA account openings and is a key member of market and regional leadership teams. The BCM is the regional point of contact for escalations and makes decisions based on extenuating circumstances. The BCM actively participates in work streams and assists with the development of new strategies for the KYC organization. The BCM acts as a steward of our Risk Culture and manages Know Your Customer risk by understanding profiles and activities related to operational, compliance, and financial crimes.

Office location flexible to: Los Angeles, Newport Beach, Sacramento, San Diego, San Francisco, Scottsdale, Seattle and Walnut Creek.

Additional Responsibilities: 

• Manages client satisfaction through soliciting feedback and ensures teams are well prepared and educated to provide consultative approach to clients.
• Liaises with various business partners across the market: treasury, credit, fulfillment operations, GBAM AML, and GFC/Compliance.
• Manages operational excellence to include solid inspection of risk related activities such as self-identified audit issues and remediation plans.
• Drives Onboarding Specialist development, coaching and leading direct report training to broaden business and financial acumen, job related skills and leadership growth.
• Hires to ensure the correct gearing is in place to achieve new onboarding and expansion completions and quality assurance metrics.

Desired Skills: 

• Previous Operational Risk or onboarding experience
• Excellent verbal and written communication skills; must be able to present key messages, recommendations, and information in a clear, concise manner
• Certified Anti-Money Laundering Specialist (CAMS) certification
• Bachelor’s degree desired 

Required Skills:

• Successful management and leadership experience in leading, coaching, motivating and developing a team Risk management, operational risk, and Know Your Customer and Treasury Fulfillment knowledge
• Fosters a culture of continuous feedback, operational excellence and inclusivity
• Strong relationship and overall communication (written and verbal) skills; experienced influencer of both clients and internal partners including Sales, Treasury, Credit, Operations, and Risk Executives
• Demonstrates solid business acumen, knowledge of Global Commercial Banking businesses and Client Management Process

Shift:

Hours Per Week: