One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
Performs commoditized activities which may include monitoring, event management, service requests, and engineering. Delivery Leads have foundational experience in network, systems, application, access requests, production support, or security engineering, and consistently work independently in performing activities.
Overview:
The Delivery Lead - Technology works closely with assigned Engineers, Program and Project Managers and other support and service providers. The Delivery Lead focuses and forecasts the delivery track of multi-phase work against change and release calendar(s). The Delivery Lead needs to fully understand the bank change processes.
The Delivery Lead must be mindful of how their role impacts the firm’s business and reputation. Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications. Managing time is critical, developing and managing tasks efficiently is the key to success.
The technology areas of concentration include:
- Enterprise/ Corporate, Wealth Management End-User networks and Building Networking solutions including Wireless LAN, Structured Cabling and Cable Systems and Pathways
- Public and private transport systems, WAN, Optical systems and emerging technologies such as Switched-Ethernet, LTE, (etc.), SDWAN, Cloud and Virtualized services
- Knowledge in related technology areas such as Network Appliance, Video, Voice and Voice over IP (VoIP) solutions, UC and Collaboration services is important
Key Responsibilities:
- Must have the ability to understand and translate business requirements into engineering and or implementation details
- Ability to manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners
- The candidate must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management. Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) to successfully interact and communicate on a global level) if needed
- Accountable to manage the “end or end” successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor
- Takes direct accountability for the engineering resources and all assigned work tasks. Is accountable for the RQM/Release and Deployment tasks (prior to; up to, during and post the change window through Production Day-One)
- Develops, tracks, reports, and manages engineering delivery tasks
Required Qualifications:
- 3+ years’ experience required in Technical role supporting network project/programs
- Leadership: be a self-starter, self-directed and shows initiative
- Focused on execution, delivery, and commitment to dates. Ability to work in a high paced environment
- Experience with Microsoft Office Suite
- Can manage risk; is a good decision maker
- Understands the big picture; can relate to the firm’s strategy and actions and how they support our business results
- Demonstrates ownership: Is accountable and influence/can hold others accountable (professionally)
- Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally
- Organized and detail oriented
- Have a strong technical acumen
- Ability to partner with others for the good of the initiative
Desired Qualifications:
- Bachelor's degree in engineering, computer science, business or a finance related field/technical training. Must have strong analytical skills
- Familiar with GWIM and/ or Financial Center technologies
- Industry Certifications in PMP, ITIL, Agile Methodology are strongly preferred, technical certifications such as CCNA are a plus. Experience with Change Management and CAB processes and procedures a must
- Strong background in IT service delivery role
- Financial services (Insurance, Banking, Investment banking)
- Ability to be nimble and flexible; prioritize workload, proactively react to issues and consistently react to shifting deadlines
- Ability to create meaningful data that contributes to the Change Management and Service Delivery processes
- Jira, Confluence, Lean-Agile, Scrum, Kanban, SAFe Agile methodologies
Job saved