Business Support Manager II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers.

Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

This role will support the Enterprise Credit Commercial organization by overseeing and driving compliance with several policies including: Registration & Licensing, Associate Investment Monitoring, and Anti-Bribery/Anti-Corruption. This role may also support ad-hoc COO/Business Management projects as needed/capacity allows. 
 
Responsibilities: 
•    Maintaining deep understanding of policy requirements/changes and acting as a subject matter expert
•    Representing organization on various forums and meetings
•    Executing controls and routines in support of related policies 
•    Monitoring performance and proactively addressing issues
•    Partnering with key contacts inside and outside the organization as needed  
•    Maintaining covered population of employees across evolving organization  
•    Ensuring required processes and controls are well documented  
•    Acting as a true process owner; evolve and simplify processes where possible 

Required Qualifications:

•    5-7 years of experience 
•    Controls management experience 
•    Flexible, self-starter and problem solver capable of working through ambiguity
•    Strong executive presence and relationship building skills; comfortable working with all levels of leadership
•    Proficient in Microsoft Office Suite (Excel, PowerPoint)
•    Critical thinker capable of asking "why" 
•    Strong team player. Proven effectiveness in fast-paced, demanding, client-driven environment 
 

Desired Qualifications:

•    Expertise with Registration & Licensing, Associate Investment Monitoring or Anti-bribery/Anti-Corruption policies, requirements and/or related laws, rules and regs
•   Working knowledge of Bank's internal process and controls management framework and systems 

Shift:

Hours Per Week: